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Ahmed Ibrahim Gomaa, Real Estate Consultant (Off-Plan & Secondary)

Ahmed Ibrahim Gomaa

Real Estate Consultant (Off-Plan & Secondary)·Eilaf real estate

Egypt

Bachelor's degree, Management information system

Work experience

Total years of experience: 11 years, 1 months

Real Estate Consultant (Off-Plan & Secondary)

January 2026 - June 2026

Eilaf real estate

Dubai, United Arab Emirates

January 2026 - June 2026

Company industry:
Real Estate

Group Compliance Officer

November 2025 - March 2026

Innovate Project Management LLC-FZ,

Dubai, United Arab Emirates

November 2025 - March 2026

Company industry:
Banking

Branches Support (FATCA/CRS)

October 2024 - November 2025

Jamic Bank,

Dubai, United Arab Emirates

October 2024 - November 2025

«Regulatory Compliance: Managed FATCA and CRS documentation and reporting
requirements across the branch network.
«Operational Support: Executed high-level account servicing operations ensuring strict
adherence to internal banking policies and Central Bank regulations.

«Multi-Sector Oversight: Lead compliance for a diverse portfolio of subsidiaries in General
Trading and Real Estate.
«Banking Liaison: Primary contact for financial institutions; streamlining KYC and AML
documentation for complex group operations.
«Risk Mitigation: Conduct audits and due diligence to ensure all activities meet UAE legal
requirements and prevent financial penalties.

«Investment Advisory: Provided tailored advice on residential/commercial plots and
buildings, aligning with client ROI objectives.
«Transaction Management: Managed the full property cycle, including tours, market analysis,
and high-stakes negotiations.
«Portfolio Growth: Built a strong network of investors through consistent market trend
monitoring and relationship management.
Company industry:
Banking

GSC - Banking Operation - Account Servicing

January 2021 - December 2021

HSBC

Cairo, Egypt

January 2021 - December 2021

Acquire and update knowledge on procedures related to relevant processes.
« Ensure that the process requirements are met, adhered to, completed in accordance with
established procedures
and standards set.
Work well independently; complete assigned tasks in the established timeframe as per the
process benchmarks.
« Ensure that the productivity, quality levels are achieved as per the standards sent for the
process.
« Assist line manager/supervisor with managing day-to-day operations and support colleagues
on process if needed.
eParticipate in team meeting / team activities, work towards sustaining team spirit and Support
achievement of team
objectives.
« Proactively identify issues, if any, and escalate.
« Provide service to customers by focusing on resolving requests efficiently, accurately, and
professionally and
Demonstrate ways to improve customer service, increase productivity.
« Demonstrate knowledge of features, benefits and procedures and take initiative to review
daly process updates for
defect free implementation.
« Ensure that the customer issues / problems are effectively investigated and resolved.
« Maintain equipment, systems and general work environment in good condition, adhering to
all appropriate
procedures.
« All data requirements (timesheets, leave requests, absence requests and ad hoc process
information) is completed
and updated in a timely manner.
Company industry:
Banking

Operation and Maintenance

January 2019 - February 2020

Envision tech

As Salimiyah, Kuwait

I found this job using Bayt.com

January 2019 - February 2020

• Assists in the day‐to‐day monitoring and maintaining of BMS systems for multiple locations.
• Performs system checks, monitors and responds appropriately to alarms, and interprets trending data.
• Assists with monitoring special controlled temperature and humidity vaults.
• Assists in documenting changes or modifications to the BMS systems, including programming or set point changes.
• Assists coordinating technical, maintenance, and operations personnel to troubleshoot operating problems and assist in the implementation of new equipment, instrumentation, and controls.
• Assists in performing scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement and modifications of control or instrumentation equipment as directed.
• Assists in tuning existing PID loop controllers, and develops and implements control schemes and control techniques.
• Assists in creating or revising operator‐interface graphics.
• Assists with calibrating temperature, velocity and humidity sensors.
Company industry:
Banking
Job role:
Management

- Fraud Analyst

February 2014 - March 2018

Jazeera Airways

Al Kuwait, Kuwait

February 2014 - March 2018

Company industry:
Airlines

Internal Control Analyst

February 2014 - February 2018

Jazeeraairways

Al Kuwait, Kuwait

February 2014 - February 2018

. 4yrs 1 mo
My Main Role :
1.On a daily basis scan & analyze all the credit card payments and reconcile the payments with its
authentication result (KFH MIGS) weather it is authenticated or not, and detect potential fraud bookings to
prevent both (chargeback claims & the Fraudulent ones.
2. Review the booking process and fraud booking patterns and recommend appropriate solutions and
measures in to prevent any revenue leakage or charge backs on Fraud and decrease it to ZERO amount of
money, by prevent any dispute cases against Jazeera Airways.
3. Verify the fraud and refund related issues with finance before initiating refund or charge back processes.
4. Implement the basic concept of the 3D Secure which is tie the financial authorization process with an
online authentication among\} the Merchant, the issuer bank and Interoperability domain \{.
5. Strive to achieve the department target to not exceed (2 % of Credit Card Sales), by reduce the
Fraudulent to the minimum limit with an aim to zero tolerance to Fraud on transactions.
6. Update, monitor and fix “J9 Bin Range ™” with the new bin ranges, the blacklist and the watch list in “the
internal control utilities™” as needed.
7. Analyze the Fraud reports that would be auto received from “J9 Fraud Booking Monitor™” (Fraud emails,
fraud BIN ranges and fraud IP address) and determine the proper action would be taken.
8. Report to FPA Manager on a daily, weekly, monthly and Quarterly basis all areas of Fraud according to
changing business situations.
9. Watch the non DCS stations by reviewing
• The FHR; Reconcile the manifest Passengers with the flown passengers.
• The MHR; Audit & Monitor the cash handling activities in accordance with Fare POLICIES &
PROCEDURES HANDBOOK compliance for all payment receipt.‫‬
Company industry:
Airlines
Job role:
Accounting and Auditing

Sales - Customer Service Representative

March 2012 - February 2014

Jazeeraairways

Al Kuwait, Kuwait

March 2012 - February 2014

Handling inbound/ outbound calls as well as assist customer who has issue.
* Dealing with proposals &Suggestive selling & telemarketing.
* Put and confirms reservations for passengers on scheduled flights.
* Handling the customers complaints.
* Identify problem issues and determine the appropriate course of action.
* Calming and reassuring nervous passengers.
* Strives to exceed the customer expectation by apply the spirit of customer mania in order to continuously
improve delivery service.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales - Customer Service

January 2012 - January 2014

Jazeera

Al Kuwait, Kuwait

January 2012 - January 2014

Company industry:
Industrial Production

Customer Service Representative

July 2010 - May 2011

Orange Mobinil for Telecommunications

Cairo, Egypt

July 2010 - May 2011

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customer.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Modern Academy

September 2009

September 2009

Bachelor's degree, Management information system

Egypt

Modern Academy for Computer Science & Management Technology

January 2009

January 2009

Bachelor's degree, (Business Administration "Management Information System

Egypt

Skills

DELIVERY
Expert
DELIVERY
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
TELEMARKETING
Expert
TELEMARKETING
Expert
VENTAS
Expert
VENTAS
Expert
3D
Beginner
3D
Beginner
BASIC
Intermediate
BASIC
Intermediate
CASH HANDLING
Expert
CASH HANDLING
Expert
CONCEPT DEVELOPMENT
Intermediate
CONCEPT DEVELOPMENT
Intermediate
CREDIT
Expert
CREDIT
Expert
FINANCE
Expert
FINANCE
Expert
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
FOREIGN ACCOUNT TAX COMPLIANCE ACT
Intermediate
FOREIGN ACCOUNT TAX COMPLIANCE ACT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Oracle Database
Jun 2010 - Jun 2010
Show credentials