أحمد سعد الدين متولى إبراهيم

- Reporting to the CEO
- Collaborate with senior managers in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with project managers in the development of financial and budgetary plans
- Analyze current operational processes and performance, recommending solutions for improvement where necessary
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
- In charge of Human Resources and learning and development.

• Reporting to the Chairperson.
• In charge of all hospitality-related matters in the company
• In charge of all new deals with external companies related to hospitality
• Consulting on all hospitality-related matters of the company and its subsidiaries
• Monthly auditing for the hotels owned by the company
• Quality assurance audit every week for all hotels owned by the company
• Conducting training for hotel staff
• Conducting monthly owners meetings with hotel management
• Analyze and evaluate the different aspects of business growth routes and
development processes in the local and international hospitality industries to assist
in enhancing the company standards and hospitality awareness by creating
hotel standards and making sure itis followed and maintained.
• Having regular meetings with the hotel management and department heads to
get more details and deliver the owners vision.
• Generating ideas, starting it, and improving it to create visibility for the hotel and
the hospitality section in the company
• Coordinating with all project management*Coordinating with suppliers*Supply
chain and purchasing orders
• Supporting and assisting the commercial team in identifying and pursuing new
business sales opportunities, both by use of the company database, networking,
B2B opportunities, exhibitions, and client entertainment
• Working with the General Manager, commercial team, and Finance to create
inspirational and cost-effective. proposals and pitching to clients or prospects.
• Building and managing relationships with key stakeholders, including investors,
owners, and locals. authorities.
• To support and lead the commercial team to establish positive links with
potential partners and stakeholders, and target several referrals for the proposal
and pursuing new business sales opportunities, both by
use of the company database, networking, B2B
opportunities, exhibitions, and client entertainment
-Working with the General Manager, commercial team,
and Finance to create inspirational and cost-effective.
proposals and pitching to clients or prospects.
-Building and managing relationships with key
stakeholders, including investors, owners, and locals.
authorities.
-To support and lead the commercial team to establish positive links with
potential partners and stakeholders, and the target number of referrals for
Proposal.

-Reporting to the Cluster General Manager.
• Ensure the premises are in operational condition as per the category of the unit to receive &
serve the guests.
• Conduct regular operations team meetings with all the HODs daily / weekly to discuss routine
operational maters, sales targets, GSTS feedback / RSTS feedback, action taken for service
recovery, and any staff issues. Minutes of the meeting are to be sent to CGM.
• Monitor the purchase/indent/requisitions of each department, the accounts receivable
(collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock
levels, expiry, etc) with the F & B Director and chef.
• Assessing and reviewing customer satisfaction and the service recovery process.
• Monitor and maintain operation & overhead costs to maintain maximum revenue for the
organization.
• Be available on call 24 hours a day to resolve any urgent problems or emergencies.
• Responsible for the overall management of the operation of the hotel.

-Handling new accounts, Government, and corporate.
- Maintaining the top-producing accounts
- Fetching for high-potential accounts for the hotel with the balance to maintain the ADR
- Top achiever for the long-stay guests in a city hotel with no kitchen facilities or laundry
-Responsible for achieving Company, Hotel, and Department targets
-Research for new business and opportunities for the hotel and company.
-Responsible for finding and handling new international and local corporate accounts
-Scheduled an average of 25 weekly activities, including appointments, site inspections, and entertainment.
-Handling RFPs (Online Bidding System)

-Control departmental expenses through proper analysis and planning for manpower needs
-Purchases and usage of materials and supplies
-I am in charge of the entire operation in the front office.
-Departmental trainer.
-Forecasting, Budgeting, Scheduling.
-Maintaining a good relationship with all guests and between guests and the hotel.
-Room blocking, in charge of all issues related to VIPs and regular guests
-In charge for Airport Operations and Limousine.

-Pre-opening for the Hotel
-Acting Operations Manager
-Setting all policies and procedures for the hotel and the company.
-I am in charge of the housekeeping department and the materials department.
-Scheduling all hotel staff.
-Managing all the hotel operations
-Room inventory and Inspections for the handover of the property
-In charge of the Reservations department
-Reporting to the General Manager

-Joined as a Front Desk Agent till September 2012.
-Promoted to Guest Services team leader till June 2013
-Promoted to Assistant Front Desk Manager
-Control departmental expenses through proper analysis and planning for manpower needs
-Purchases and usage of materials and supplies
-Acting Guest Services Manager
-Departmental trainer.
-Forecasting, Budgeting, Scheduling.
-Maintaining a good relationship with all guests and between guests and the hotel.
-Room blocking, in charge of all issues related to VIPs and regular guests

-Cashiering
-Room blocking
-Handling complaints

-Cashiering
-Room blocking
-Handling complaints

- Cashiering
-Rooms pre-blocking
-Check in and out
- Handling complaints
-Assisting guests with all their requirements
-Assisting in the Airport operation.