Restaurant Manager
Costa Coffee
Total years of experience :23 years, 10 Months
• Compline and manage the company policies, procedures, standards and specifications.
• Manage the restaurant within by increasing the sales and profitability.
• Manage the entire operation of the restaurant throughout the day, include decision making, team members support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
• Set plans to achieve the Restaurant objectives in regards of sales targets, guest’s satisfaction.
• Ensure that all team members including management team adhere to the Company’s uniform standards.
• Conduct team members and immediate management team Performance Appraisals every six months as per the company procedures.
• Fully understand and comply with all country and municipal regulations pertaining health, safety and labor requirements of the restaurant, employees and guests.
• Manage and respond to guest complaints and corrective actions.
• Set plans and monitor the food cost.
• Manage vendors orders based on daily and weekly consumption.
• Manage and perform small wares, paper and cleaning and food physical inventory.
• Set local store marketing plans in accordance with marketing department.
• Respect and ensure uncompromised care for the environment.
• A 100% dedication to fairness and integrity and considerate treatment of others, living our core values.
• Perform any special duties or projects as assigned from time to time by Management.
Planning, identifying, communicating and delegating a appropriate responsibilities and practicing to all store management team to ensure smooth flow of operation.
Revenues forecasting based on sales records.
Providing coaching and direction to the store team to take action and achieve operational goals.
Monitoring food and operating costs at the budgeted level.
Setting action plans for developing store performance .
Building & maintaining a strong relationships with all clients in order to create customer loyality.
Planning, identifying, communicating and delegating a appropriate responsibilities and practicing to all store management team to ensure smooth flow of operation.
Revenues forecasting based on sales records.
Providing coaching and direction to the store team to take action and achieve operational goals.
Monitoring food and operating costs at the budgeted level.
Setting action plans for developing store performance .
Building & maintaining a strong relationships with all clients in order to create customer loyality.
Follow up the personal hygiene policy as well as the fire, health and safety regulations.
Monitoring food & beverage quality and portion, inventory and supplies control and reducing and resolving waste.
Monitoring and enforcing cashiering procedures
Coordinate between the outlet and other departments within the company
Acting as host, server or as required to meet business level and customer expectations
Insuring that all area of the outlet is in good condition for the operation.
Checking and insuring consistent supplying of raw material and equipment
Analyzing daily operating reports to ensure that costs are in line and revenues are within the sales targets and going with the annual budget.
Overall implementing and maintaining the company strategy and service standard.