Senior marketing Manager
Hotels 100 LLC
Total des années d'expérience :7 years, 3 Mois
●Clearly define and document marketing objectives and business goals.
● Perform a marketing analysis, analyze target audiences and identify key competitors.
● Conduct market research, focus groups, surveys, phone or in-person interviews.
● Develop communication strategies that outline competitive advantages, differentiation, and key messaging.
● Recommend marketing or campaign initiatives and document an implementation plan.
● Work with the UNANIMOUS team to present and deliver recommended marketing tactics.
● Remain educated and current on new marketing trends and technology.
-Answering and handling face-to-face, telephone and email enquiries
-To Register customers for English Language classes and exams provided.
- Ensuring that customers receive timely and accurate information regarding all services provided.
-Responsibility for taking Teaching Centre income during registering and reconciling at the end of the day
- Being responsible for cheques
Audit call center agents’ daily calls
Providing awareness to call center agents
Fill up of calls’ surveys and reporting to audit process manager
-Handle clients’ calls
- Daily reporting to team leader & group supervisor
- Inter-bank correspondences
- Assigned for reporting customers’ complaints to assistant call center manager
Graduated from the international Academy of Kuwait and currently studying English Literature and fine arts at the Arab Open university