Senior Business Development Manager.
mashreqbank
Total years of experience :25 years, 11 Months
• Explore the branch local market opportunities for asset acquisition and lead the outdoor effort to enlist approved companies through relationship sales
• Establish relationships with employer whereby they will consider making MB as their main bank
• Gather market information and develop working relationships with different businesses to position the company as one of the best financial institutions in UAE.
• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, periodical client visits / call reports, stocks inspections and formal credit checks / informal market feedback to manage the unit’s portfolio effectively.
• Lead generation / sourcing / acquisition (without cannibalization of the existing portfolio)
• Maximising portfolio revenue from existing client base with emphasis on building the relationship base with regard to secured and unsecured lending product offerings.
• Adherence to and implement the bank’s compliance policy with regard to KYC/AML and local regulations.
• Plan the marketing strategy to road-map the business focus.
• Explore the MG/SE/SME segment in the market with the aim of increasing share of the asset and liability business
• Explore the market opportunities for Asset & Liabilities acquisition to support branch on fresh acquisition “A” category and large potential branches
• Create employer acquisition plans for each geographical area to achieve financial targets while maintaining MB representations to assigned territories
• Ensure immediate access to top management and key employees within relationship for MB senior management
• Competitive scan and timely feedback to branch manager, distribution and credit to ensure that competitive edge is maintained and targeted penetration is achieved through salary transfer relationship.
• To focus in sales, customer service and issues in coordination with oprations to ensure timely andappropriate solution..
• Listing new company under TML for payroll
• Intercross sales for Business, personal & Easy loan for New & Existing customers.
• Have managed to keep the relationship and increase the client base.
• Work closely with wealth managment team for selling assets product.
• Ensure full compliance to rules of engagement and adherence to all KYC & AML policies
• Meet or exceed client satisfaction requirements as measured by by client loyalty.
• Achieving sales target ensuring maximization of walk in conversion
• Supporting and training new recruits to enhance high level of performance
• Targeting HNWI’s
• Take ownership of specific customer complaints from initial contact to problem resolution.
• Provide advice and guidance to colleagues on retail product and services.
• Provide support at customer events during or after official working frames.
• Assist. Product Managers in routine activities, campaigns and product launches as required. Understand business needs and provide value-added solutions. Coordinate with peers to attain full coordination and seamless execution of product initiatives.
• Assume complete ownership for the Economic Department approval process for Campaigns and Product launches
• Review the credit cards web pages on a quarterly basis to ensure that all information is up to date. This requires liaising with Partnerships, Portfolio, Insurance and Marketing Services teams for information and referring to contractual agreements where necessary
• Conduct monthly competitive scan by metal and segment on all fronts including but not limited to pricing, adjunct products, card loans, value proposition etc. Acquire increasing intelligence around the web strategy and offers of other banks including card alerts, online services available, sophistication of the online application process, etc. Ad hoc requests to competitive surveys need to be entertained as per request
• Take complete ownership for and manage the end-to-end Priority Pass process including but not limited to invoice validation, invoice payments, visit charging, cancellation/ closure cases, disputes/ queries handling on an ongoing basis
• Raise RFAs for periodic invoice processing of Priority Pass/ Priority Collections, White Label Rewards, Skywards, Ten UK payments and other strategic payments. Ensure timely sign-offs and end-to-end processing of payments
• Handle all Cards-related ECCMS complaints/ requests and queries. Investigate them in detail through system checks and coordination with concerned units. Provide the necessary information for timely and effective decision-making. Ensure that complaints do not move into escalations
• Handle tracking of branch referral Program MIS and incentives, full-online application leads and Citi Travel Pass leads
• Manage marketing communications
• Manage the inventory for rewards, including Citi Travel Pass flight vouchers, Lifestyle Card discount booklets, any internal and other reward programmer developed from time to time
• Motivating and closely worked with team member to achieve team target
• Achieved volume and revenue goals keeping in mined customer satisfaction.
• Meeting and setting appointments with the corporate accounts & executive level
• Submitting daily sales report/Achieving the monthly target for the dept.
• Update the system & organizing the daily agenda.
• Following up with pending customers cases for the (CITI NEVER SLEEPS)
• Market survey for new accounts & submission of proposals & new promotion products.
• Intercross sales for Business, personal& Easy loan for new & existing customers.
• Handling the customer’s complaints.
•Inventory check for items received for the store
•Submitting daily sales report.
•Achieving the target plan.
•Managing sales and complaints in store.
•Arranging of store display products
•Getting training & training sales executives on functions of new products
•Coordinating with service center for customers orders and delivery
•Filling the weekly order for products needed for the store
•Entering the daily actions on the system.
•Coordinating the day to day operation
•Managing the reservations for schools to parties
•Submitting the monthly plan for the store to the Marketing Manager.
•In charge of whole shifts of staff
•Arranging & coordinating with corporate accounts for bookings & restaurants
•Promoting & marketing setting of new movies in corporate accounts
•Coordinating with printing press Company for brochures & pamphlets for new product movies
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