Research Expert & Customer Support Executive
AGE Contracting
مجموع سنوات الخبرة :15 years, 4 أشهر
• Office Administration / Document Controller / HR Support / Customer Support
• Official Correspondence / Letter Drafting / MOM’s/ Employee Management
• Maintaining Database / Filing System/ Data Encoding / Research & Analysis
Obtaining information, documenting or recording information, interacting with computers, analyzing data, processing information, communicating with supervisors and co-workers and organizing work assignments.
• Responding to client queries & scope of works
Responding to incoming queries of Clients and taking client requirements and scope of works
• Correspondence with client throughout the Project Life Cycle
Correspondence/Communication with client throughout the project life cycle (start to handover). Dealing with Clients (Correspondence /Professional Communication through email/phone/meetings), including Customer Service (In-bound & Out-bound).
• Business Development / Prospecting / Identifying Target Market / Telemarketer
• Assisting in Increasing and Attracting New and Potential Customer Base
(through Marketing/Internet Marketing/Meetings/active participation in upcoming projects/Building relations through referrals of existing clients)
Identifying new potential customers, generating leads, planning and organizing sales schedule, meeting and all pre-sales activities (Presentation, demonstration, etc.)
• Marketing & Sales (B2B & B2C), Business Development, Tele Marketing & Creating a centralized online (Cloud) based Document Control System
Assisting sales team in creating Database for prospects/clients for cold calling and business opportunities.
B2B or B2C Networking with Potential Customers/Suppliers/Other.
Assisting in generating new business by developing relations with Key Stake holders / Decision Makers in related business areas such as Architects, Consultants, Potential Customers / Clients
• Facilities Management of Office Building
• Assisting in Site survey/measurement and taking client requirements:
Taking relevant / related technical staff / field contractors / vendors (in- house and outsource) & going to client site location for site survey and measurements.
• Assisting in recruiting teams/individuals, contractors and manpower
(as per project/site requirement).
• Assisting in Material Purchase from Vendors, locally and internationally.
(China/Germany/Malaysia/Turkey)
• Making Complete Cost Estimation (material/labor/other) (as per site visit & Layout Plan)
(Interior Fit-Out /Renovation/Decoration Works/ Ceiling Systems/Flooring/Raised Flooring/Glass & Aluminum Works, Wood Works & Partitions (low height/full height)/Sound Resistant Partitions(Acoustic Walls and Partitions)/Furniture/Window Blinds/Electric & Data Works/Paint Works/Safety & Security Works/ including all other jobs in Turn-key Projects).
• Drafting & Evaluation of Bill of Quantities (BOQ) / Preparing Quotations / Billing & Invoicing / Purchase Orders
(Quotations against Tenders). Drafting terms/conditions and agreements /payment modes for Quotations. Making Quotations (BOQ) > Sending Quotations to Client > Corresponding with client inquiries> Negotiating and making Final Proposal> Billing & Invoicing.
• Drafting 2D simple Layout Plans (AutoCad).
• Market Research, Competitor Analysis & Competitive edge from Market Competition
(through Market Research/ Smart Pricing Strategy / Product Monopoly/Building relations and partnerships with Key stake holders/Importers/Wholesalers & Building Continuous and long term business relations).
• Project Assistant for Carrying out Jobs as per BOQ and Layout Plan (drawing).
• Working in coordination with G.M, Architects, Engineers, Contractors & Supervisors.
Assisting and all related aspects on project basis.
Building New Customer Relations
(using all modes of communication, i.e through site visits/meetings/email/phone)
Providing Customer Support to new and old customers
Handling Customer queries and responding accordingly.
Maintaining and enhancing long term business relations with clients.
Real Estate Agent
Sale/Purchase of Residential & Commercial Property.
FSc in Pre Engineering (Maths/Physics)
Matriculation (Science (Maths/Physics/Chemistry)