Customer Service, Accountant
Sprint Egypt Normal.net
Total years of experience :6 years, 6 Months
• Interact with diverse customer base in person and telephonically.
• Provide detailed information on services and products to customers.
• Recommend service and product options to meet customer needs.
• Demonstrate and instruct on products.
• Complete and process contracts.
• Manage service, product and billing inquiries and complaints.
• Conduct customer satisfaction surveys and generate business through follow up.
• Maintain records of all customer interactions and transactions.
• Achieve performance objectives in all areas consistently.
• Preparing daily reports and handle.
• Indirect Sales.
• Performed customer verification.
• Entered, processed and expedited customer orders.
• Prepared all email correspondence relating to customer services.
• Addressed customer account queries and problems.
• Managed product shipping issues.
• Provided ongoing support to customers
Oct 2011 - May 2013: Training on Audit at Back Office Benha, Qalyubia, Egypt
Compu-Print Normal.net
• Two years experience in auditing private, public and holding.
• Training on Preparing financial statements, Internal auditing, profit and loss accounts.
• Ensured that all sales and use tax returns are filed timely and accurately.
• Preparing daily reports and handle.
• Performed other duties as assigned.
Jan 2011 - Aug 2011: Training on Accounting Industrial Zone IV, cut 16.17, 6 Of October, Egypt
Unilever global company
• Seven months experience in financial accounting, auditing private, public.
• Training on Preparing financial statements, profit and loss accounts, balance-sheets and schedules.
• Prepared individual, partnership, corporate and other types of tax returns.
• Did research on various tax matters.
• Prepared written communication for sales and use tax issues.
• Collected information for all sales tax, use tax, and personal property tax audits.
• Performed other duties as assigned.
Accountant, Accounting