Senior Software Developer
Qatar National Bank
مجموع سنوات الخبرة :18 years, 9 أشهر
Projects Worked on are as follows:
Project Name : Customer Feedback Management System (CFMS) - From December 2014 till date
Position: C# / ASP.NET / Sr. Software Developer
CFMS is a complaint registration and management system, which is used by call center agents to register complaints of QNB customers (Retail and Corporate). A token number is generated to track the complaint. Based on the type of Issue/Incident, it is automatically assigned to respective person in BackOffice team to look into it.
The CFMS system manages below functionalities:
• Sending SMS and email to customer while creation and closing of incident.
• Sending email to the employee and his manager to whom incident is assigned to look into it.
• Escalating the issue to higher management through email, in case the incident is not fixed within time limit.
• Incident can be assigned to another department if required from CFMS System.
• System maintains log of the communication between various employees involved in solving the issue.
• If required, closed incident can be re-opened by super-agent.
• CFMS system maintains different types of users and there rights.
• BackOffice user can filter the incidents based on different parameters.
• CFMS system also has reporting module required by BackOffice team to see current status and to know the turn around time of incidents.
Responsibilities:
* Client interaction, requirement analysis and scope change management.
* Creating documents like System Requirement Specifications, Technical Design Document and Use Cases, development of web pages and services using Web Service technology.
* Deployment of Application.
Environment: C#, ASP.NET, Web Service, Oracle, Crystal Reports.
Project Name : E-Collaboration System - From August 2010 till November 2014
Position: C# / ASP.NET / Sr. Software Developer
In an initiative for increasing QNB’s internal efficiency and reducing dependencies on paper based forms and paper consumption, Qatar National Bank has decided to Automate all its internal processes using web based technologies. The e-Collaboration system is developed using .Net and Captaris Workflow Engine. This application will end the paper work between the departments and give ability to track and monitor the processes.
The e-Collaboration system includes below modules:
• Workflow Processes, for various services offered by QNB to its customers like account opening, new credit card, new debit card, different types of loans to name a few.
• Dashboard, for tracking turn around time of processes, which is developed using Microsoft Chart Control.
• Credit Bureau Information System, for approval of various types of Loans and Credit Card.
• TERMS, Qatar Central Bank is launching TERMS as a platform to process Direct Debits in Qatar. This will be very similar to NAPS where the system will connect all banks in Qatar to process Direct Debit using a common platform.
• Reports, it consist of different types of reports for various departments of QNB.
• QNB Service Library developed using Web Service for common functionalities required by various systems in QNB.
Responsibilities:
* Client interaction, requirement analysis and scope change management.
* Creating documents like System Requirement Specifications, Technical Design Document and Use Cases.
* Assigning task to team members and updating status to the project manager.
* Development of ASP.NET web pages and services using Web Service.
* Deployment of Application.
Environment: ASP.NET, C#, Web Service, ADO.NET, jQuery, AJAX, Microsoft Chart Control Library, XML, Oracle, Crystal Reports and Captaris Workflow Engine.
Implemented below modules on www.emirates.com web site.
Project Name : Closed User Group Online (CUGO) for Online Ticket Booking Engine - From July 2009 till December 2009.
Project Details:
The purpose is to increase online ticket booking sales by providing discounts to a selected group of customers. Discount CUGO codes are provided to these customers who use this code to do online ticket booking. Using this code they get certain amount/percentage of discount on the ticket they are booking.
Project Name : Multiple Payment Gateway for Online Ticket Booking Engine - From August 2008 till January 2009.
Project Details:
The purpose is to drive increased online sales and improve customer experience and choice through the introduction of new payment methods like Western Union, Direct Debit, Real Time Bank Transfer, Pay Pal on emirates website (Internet Booking Engine), specifically aimed at users in countries where credit cards are not widely used and where payment at a local Emirates office is impractical.
Project Name : Business Rewards for Online Ticket Booking Engine - From July 2007 Till July 2008.
Project Details:
The intention is to develop an air travel booking engine for Small and Medium Enterprises (SME) which do not already qualify for an Emirates corporate deal. The main driver for company acquisition would be the pooling of bonus skywards miles for bookings made via the engine into a new company account. The facility would then exist for bookings to be made using this mileage pot for any individuals, as determined by the company.
Responsibilities:
* Developing User Controls, Web Services, working on various layers of the system, writing Business Logic and Performing Unit Testing, interacting with customers and gathering requirements.
Environment:
ASP.NET, C#, Web Service, ADO.NET, JavaScript and Oracle.
Project Name : MFund.NET
Position: ASP.NET / C# / Oracle 9i Developer.
Project Details :
DFSSL is acting as a registrar for SBI and UTI. The product is targeted for helping Registrar to carry out mutual fund related activities. The product manages the schemes and the investor transactions that are handled by registrar.
The product is based on three-tier architecture and uses .NET Remoting. The product involves the ISC module developed in ASP.NET and Registrar module developed in windows C#. It also involves the remote components developed in C#.
Responsibilities:
* Responsible for development of Web and Windows UI.
* Coding for Classes and UI.
* Performing Unit Testing.
* Interacting with users to gather requirements.
Environment: ASP.NET, C#, Remoting, Oracle 9i, ADO.NET and JavaScript.
Successfully Completed MSc IT from Karnataka State Open University, India.
Successfully Completed GNIIT from NIIT Ltd, India
Succesfully Completed Bachelor Of Commerce From mumbai Unversity.