City Manager - Eastern Region
OYO Hotels
Total des années d'expérience :14 years, 10 Mois
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Job Description:
The Operation & Sales Manager is accountable for the overall performance of a group of business centres within the market in KSA. This includes the financial performance, control of costs, performance of people and the delivery of world class customer service.
The Operation & Sales Manager role is to drive the planning and measuring of performance, coordinating all efforts in the area through monthly business reviews.
Ensuring that all centres operate to Regus centre standards and driving sales in order to achieve targets.
Duties and Responsibilities:
- Ensuring monthly targets are met/exceeded
- Managing sales performance
- Managing & maximizing pricing in my area.
- Generating enquiries & demand. Reviewing renewals and retention.
- Ensuring customer satisfaction is high.
- Ensuring employee satisfaction is high.
- Monthly Business Reviews with Country Manager and Creating action plans.
- Reviewing competition.
- Managing team problems such as underperformance, misconduct and team member complaints.
- Managing people leaving.
- Business Review GM’s monthly.
- Visiting centres and maintaining standards across KSA.
- Dealing with escalated landlord issues.
- Dealing effectively with unresolved customer complaints.
- Identifying New centre location/acquisition opportunities.
- Ensuring Health and Safety is maintained via monthly Business Reviews.
- Reviewing centre level costs each month.
- Providing product training, assessment and evaluation to new team members during their induction.
- Reports to the Country Manager.
Job Description:
The Coaching General Manager is responsible for the training and coaching of new and existing General Managers (Centre Manager). They successfully manage their own centre and serve as a role model to others, whilst focusing on achieving area targets through new team member induction and existing team member mentoring upon the request of the Area Director. The Coaching General Manager is a tenured Regus team member, with ambitious career path goals and the desire to continuously grow professionally.
Duties and Responsibilities:
- Performing General Manager (Centre Manager) duties with the goal of increasing new business, driving profitability by delivering superior customer service on all tours, creating a customized solution for every Customer.
- Providing product training, assessment and evaluation to new team members during their induction.
- Discussing the presentation of price and objection handling during new team member induction.
- Instructing, role-play and evaluating new team members on the renewal process during their induction, guiding them to retain Customers at a profitable margin.
- Conducting overview of the sales process during new team member induction, including the effective use of the CRM system to manage and track leads.
- At the request of the Area Director, serve as a mentor and resource for sales support to fellow team members in the area with the goal of increased occupancy and profitability.
- Successfully achieve General Manager responsibilities of profitability through focused management of P&L, renewal and expansion process, uplift of service revenues, cost control.
- Introducing new team members to Regus systems during their induction and reporting practices, and execution of company initiatives.
- Educating new team members of reactive markets how the P&L can be used to manage the centre to the greatest profitability.
- Reviewing the Customer Journey and Handling Queries/Complaints processes during new team member induction.
- Touring customers to show the range of options available to suit their needs and closing the sale where possible.
- Dealing with escalated customer requests/issues.
- Recruiting, inducting, training and developing the team to maximise their performance and engagement.
- Developing a well thought out business plan with clear achievable objectives.
- Identifying business opportunities and implementing effective solutions to capture.
- Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue growth and close control of costs.
- Managing and developing a pipeline of new business to maximise centre occupancy and usage.
- Growing the relationship with existing customers.
- Influencing the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre.
- Creating a strong ethos of customer service throughout the team.
- Building profitability by developing the products and services existing customers access.
- Maximizing customer satisfaction results through regular customer engagement and the highest level of centre standards.
- Reports to the Area Director.
Job Description:
Centre Manager (CM) is the first key leadership role within the company. The CM is responsible for leading all aspects of the business centre under their control. This involves delivering the service to customers on a daily basis as well as managing the Centre and its performance. This is achieved through
effective business planning, developing the people and growing new and existing customers.
Duties and Responsibilities:
- Touring customers to show the range of options available to suit their needs and closing the sale where possible.
- Dealing with escalated customer requests/issues.
- Recruiting, inducting, training and developing the team to maximise their performance and engagement.
- Developing a well thought out business plan with clear achievable objectives.
-Identifying business opportunities and implementing effective solutions to capture.
-Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue growth and close control of costs.
- Managing and developing a pipeline of new business to maximise centre occupancy and usage.
- Growing the relationship with existing customers.
- Influencing the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre.
- Creating a strong ethos of customer service throughout the team.
- Building profitability by developing the products and services existing customers access.
- Maximizing customer satisfaction results through regular customer engagement and the highest level of centre standards.
- Reports to the Area Director.
Job Description
The primary job responsibilities first and foremost include sales growth, managing a sales team and maintaining a healthy relationship with the company's clients and exploring avenues to achieve larger market share in operating city. Working on achieving bigger/top clients. As well as establishing a successful team and identifying new business opportunities, customers, markets and potential products.
Duties and Responsibilities:
- Establishing the business successfully in the region from scratch
- In charge of all sales and business development activities
- Providing leadership to the day-to-day operations of the sales team, while maintaining focus on the company’s strategic goals.
- Analyzing sales statistics to determine business growth potential.
- Establishing performance goals for all sales force, and monitoring performance on a continual basis.
- Overseeing all hiring, training and development of personnel involved in Sales.
- Developing and participating with the Senior Mgmt., in the development of the Strategic Marketing Plan for the Company.
- Directing sales team to achieve objectives established in the Company’s Strategic Plan.
- Coordinating sales operations with all other departments/divisions of the Company.
- Developing, maintaining and improving business relations with all clients of the Company through an effective sales force.
- Successfully solving online end users issues timely and professionally.
- Seeking out and targeting new clients and new sales opportunities, initiating action plan to approach and securing new business for the Company.
- Developing and implementing an effective strategic sales plan.
- Developing and maintaining a strong work relationship with key opinion leaders and contacts with other relevant agents.
- Leading and influencing a successful and experienced team of sales team.
- Monitoring, analyzing sales and market trends.
- Responsible for managing and controlling the sales budget
- Effectively execute and manage every element of the sales process on an individual level and build a top notch direct sales team;
- Responsible for driving revenue and use learning’s from that experience to refine sales processes and to build an appropriate team;
- Attracting, hiring, retaining, training, and motivate a diverse sales force
- Development of online and offline sales strategy;
- Prospecting and growing an account list, handling incoming leads and closing sales.
- Collaborating closely with the Operations and Marketing teams on developing new schemes
- Focusing on actual sales, revenue, profitability, and growth percentage within the business unit in the operating city. In addition, developing and maintaining a strong pipeline of new clients.
- Updating the company on changing trends within the online marketing environment so the organization can make and adjust plans accordingly.
- Reports to Director of Sales.
Job Description
Secure availability, visibility and communication.
Build top notch preferential relationship and rapport with on-premise management and staff to gain confidence & trust.
Seek, and develop business opportunities that further grow Red Bull image and volume.
Duties and Responsibilities:
- Handling Key on Premise / HORECA accounts (Hotels, Restaurants, catering & Cafe Shops) for the Eastern Region.
- Opening new (A) accounts & catering.
- Securing a proper implementation of the exclusivity or other customer contracts.
- Responsible for the sales target in the region.
- Identifying major opportunities to grow sales.
- Responsible for contracts achievements & budget spending in the region.
- Responsible for activities planning & implementation.
- Preparing the weekly routing for musketeers on monthly basis.
- Following up behind the sales team on all market issues.
- Training the OP outlet staff on the product benefits and the correct methods for product serving.
- Updating and reporting the monthly POSM check in the warehouse and the market.
- Allocating role and responsibilities for the team in the events.
- On field Training for the team of trade marketing executives.
- Responsible for Red Bull HORECA accounts Events and Consumer Marketing.
- Visiting all sub region outlets on monthly basis.
- Maintaining Top preferential relationship with accounts.
- Updating the data base on monthly basis.
- Accountable for the market mapping in the region.
- Joined marketing team efforts on "Brand Building"
- Driving trial among (potential) consumers.
- Educating consumers about the product benefit and claims
Planning, managing & reporting of all agreed sampling activities.
Involvement in finding new and creative ways of reaching the consumer.
- Support other marketing & sales functions (e.g. in store drives/events) in order to realize an integrated marketing-mix.
- Leveraging multiple usage occasions following the national business plan objectives.
Contributed to the company's Sales & Marketing efforts. Participated in business development. Negotiated new contracts with prospective Clients & Companies.
One academic year English Language Diploma studied at The Horizon Institute for Languages In Saudi Arabia in cooperation with Cambridge International College of Canada (CICC).
Completed one year of the Higher National Diploma in Computer Science - Networking Technology