Program Director
PwC (PricewaterhouseCoopers)
Total years of experience :20 years, 7 Months
Overall responsibility for managing the program management office’s (PMO) activities including mobilization of resources, providing the necessary policies and guidelines, methodologies, project governance, project management tools, templates, and checklists.
•Oversaw the management of a portfolio of 7 programs and 50 projects based on Dubai Customs' project management methodology and framework.
•Provided necessary expertise in startups, close-outs, risk management, lessons learned, health checks, and audits.
•Defined PMO controls such as determining KPI measures, exception thresholds, trend analysis, and reporting requirements.
•Supervised, tracked, and coordinated all programs\projects. Acted as a mentor and coach for all amateur program and project managers.
•Established project management competencies\career paths and provided training and development for growth.
•Managed portfolio and reported deviations from strategic and business plans.
Managed the IT PMO on a day-to-day basis.
•Developed, implemented, and maintained the project management processes, methodologies, Software development lifecycle, and relevant tools.
•Coordinated the efforts of the project managers throughout the project lifecycle to define business requirements, conduct assessments, formulate, and implement solutions.
•Oversaw planning\scheduling activities and assigning of key resources across multiple projects.
•Established communication process to incorporate issue tracking, escalation, and resolution.
•Established the IT quality assurance (QA) department for the firm:
•Defined and created the QA activities within the SDLC.
•Developed, and implemented policies, procedures, and templates to establish the QA process.
•Oversaw the test strategies and test planes for existing and new products.
•Created and managed the testing schedule.
•Provided release status reports and ensured timely and accurate reporting.