Ahmed Kamal

- Managing and monitoring a portfolio of 250 high net worth clients and ensure all customer queries is addressed in a timely, courteous, and effective manner emphasizing on customer satisfaction.
- Conducting weekly investment training and markets updates for the branch staff.
- Recommended investments to high-net worth individuals through and ensure that they are being updated regularly on markets.
- Cross-selling the various banking products (mortgage, personal loan, )
- Maintaining a high standard of investment advice for the clients.
- Source new target market clients that support the attainment of business objectives

- Maintaining and opening new accounts off shore between UK, Jerssy and Switzerland.
- Indivdules above $200K for UK and Jersey and avbove $1M for Switzerland as cash or investment.
- Portofolio size $40M

- Maintaining the highest possible standards of investment advice for the clients in line with Citi IPB sales processes through pre-agreed calling and contact schedule.
- Source new target market clients that support the attainment of business objectives & targets and acquire/update and apply product knowledge to satisfy prospect and clinet financial and investment needs.
- Establishing strong relationship with the onshore business and close working relationship with referral markets.
- Generate AUM growth and revenue streams that will ensure delivery of the financial plan and achievement of the business objectives through effective client acquisition, cross sell of wealth management and investment products to local Citibank clients and their own existing portfolio.
- Taking responsibility to build relationships with key clients and influencers inside the referral businesses, instilling a sense of teamwork and pro-activity, and work closely with covered regions / countries to increase the client database through sourcing new client referrals.
- Adherence to a robust control environment within which staff carry out their duties, ensuring effective self-monitoring of activities that will satisfy internal control standards and ensure compliance with all external regulatory requirements in all aspects of work.
- Responsibility for ownership of KYC (Know Your Customer) for the client base, e.g. completeness of account opening documentation, timely completion of Enhanced Due Diligence of customers.

- Attract new clients for long term relationships with a focus on a unique service culture and
competitive investments in the Global Market
- Marketing Bank Investment products.
- Recommended investments to high-net worth individuals through internationally renowned fund houses, as well as global corporate and sovereign fixed income products.
- Trained designated branches on Capital Markets, , Portfolio Management, and Fixed Income Securities
- Ensure that HNI clients are being updated regularly on markets.
- Recognizing and using a broad range of ideas and practices, thinking logically and creatively without undue influence from personal biases

- Manage and lead team of two members covering Dubai in the growth and development of profitable relationships in the assigned market(s) consistent with the business strategies of the UNB. Moreover, Identifies and removes hurdles for my team.
- Asisted launching of Al Samaha Islamic Fund.
- Identify and successfully capitalize on cross-sell opportunities and make appropriate referrals.
- Assisted in initiating Initial Public Offering deals whether as a distributing, receiving, or as a lead-receiving bank, and assisted in launching the IPO system.
- Conducted branch trainings and presentations on investments and market updates.
- Responsible for drafting the Annual Division Budget Plan.
- Act as the key contact partner and point of sale for HNI clients through a relationship management approach.Ensure that HNI clients are being updated regularly on markets.
- Perform customer information validation and order validation while taking orders on a particular transaction from the customer.
- manage and motivate a team of professionals involved in client facing and back office environments and with a successful track record of delivery of high quality services throughout.
- Maintain a high standard of professional service to all clients enabling them to differentiate between UNB and other players.
- Direct, coordinate, and review activities in sales and service accounting and record keeping.
- Gather information on competitors’ offerings.
- Attract new clients and form long term relationships with a focus on a unique service culture and
competitive investments in the Global Market
- Managing and monitoring the existing clients’ accounts to ensure all customer queries is addressed in a timely, courteous, and effective manner emphasizing on customer satisfaction.

Having responsibility for multiple lines of business within Retail Banking to include communication -with senior management, alignment of support to business goals, reporting out costs and establishing client agreement.
- Working in partnership w/Retail Training & Development colleagues to create effective educational training programs to enhance Retail Banking's & individuals' productivity and participation and to foster long term relationships.
- Managing client expectations & project timelines to meet cost & quality criteria.
- Recognizing and using a broad range of ideas and practices, thinking logically and creatively without undue influence from personal biases.

•Achieve assigned financial targets to participate in Branch over all profitability.
•Ensure correctness of Sales & Services operation to prevent mistakes & Fraud.
•Demonstrates all access channels to customers and handles customer service.
•Prepares and executes a sales plan for the assigned account relationships.
•Full awareness of products manuals & directives to mitigate operational risks
•Ensure Quality of service rendered to customers as set by Management to Maximize Customers satisfactions.
•Cross-sell Banks retail products to targeted customers.
•Grows the number of new account relationships.
•Reactively provides feedback to the branch manager and supporting units of new products.
•Solving problems of customers.

•Supervisor of money transfers and door to door delivery (created the data base of those products).
•Responsible for creating and programming all needed data to support the banking system.
•Follow up with the courier companies to enable a high level of quality to the customers
•Marketing the bank products (Credit cards - Certificate - Payroll system…etc).