teller and customer service representative
Wall Street Exchange Center
Total des années d'expérience :12 years, 10 Mois
*Assist customers with transactions, including currency exchange and cash handling.
*Receive and dispense cash accurately, ensuring compliance with policies.
*Process transactions promptly and accurately using computerized systems.
*Handle currency exchange transactions, maintaining knowledge of rates.
*Maintain and balance cash drawers and prepare daily reports.
*Ensure compliance with regulatory requirements and internal policies.
*Train new tellers on policies, procedures, and transaction processing.
*Resolve customer issues and discrepancies promptly.
*Collaborate with team members to ensure efficient operations.
*Reconcile cash drawers and prepare reports for audit.
*Follow security procedures to protect cash and customer information.
*Provide support to sales by promoting services and identifying upselling opportunities.
Communicate effectively with customers and colleagues.
*Maintain accurate records of transactions and customer interactions.
*Adhere to company policies and procedures.
*Supervise and oversee all cash handling activities, including deposits, withdrawals, and currency exchange transactions, ensuring accuracy and compliance with company policies and procedures.
*Provide exceptional customer service, addressing client inquiries and resolving issues or complaints promptly and professionally.
*Manage and mentor a team of tellers and cashiers, including scheduling, training, and performance management.
*Ensure compliance with all regulatory requirements and company policies related to cash handling and customer service.
*Oversee the day-to-day operations of the branch, including opening and closing procedures, security protocols, and inventory management.
*Prepare and maintain accurate records and reports related to cash transactions, customer interactions, and branch performance.
*Identify and mitigate risks associated with cash handling and branch operations.
*Support sales efforts by promoting products and services to customers and achieving branch sales targets.
*Collaborate with other departments, such as compliance, finance, and marketing, to ensure smooth operations and achieve organizational goals.
*Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction.
Manage financial transactions, including accounts payable, accounts receivable, and payroll, for the automotive dealership.
Prepare and maintain financial reports, including profit and loss statements, balance sheets, and cash flow statements.
Ensure compliance with financial regulations and guidelines.
Analyze financial data to identify trends and potential areas for improvement.
Collaborate with other departments to develop budgets and financial plans.
Assist with financial audits and tax preparation.
Stay updated on industry trends and changes in accounting standards.
Maintain accurate and organized financial records.
Communicate effectively with internal and external stakeholders.
Bachelor's degree in Commerce from Tanta University, specializing in Accounting. Graduated in 2009. Developed strong analytical, problem-solving, and communication skills through coursework and projects. Gained practical knowledge in areas such as accounting, finance, economics, and business management. Engaged in extracurricular activities related to business and commerce.