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Ahmed Karram, Team Manager

Ahmed Karram

Team Manager·Majorel

Egypt

Bachelor's degree, Business Administration And Computer Science

Work experience

Total years of experience: 5 years, 5 months

Team Manager

January 2022 - Present

Majorel

Alexandria, Egypt

January 2022 - Present

Responsible for the overall team performance
and activities.

Responsible for service delivery.

Ensuring all targets are met.

Motivating & developing the team members.

Creating and implementing action plans to
improve and develop the team members.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Quality Coach

February 2019 - December 2019

Concentrix

Cairo, Egypt

February 2019 - December 2019

Monitoring contacts, evaluating performance
and coaching agents concerning the quality of
service offered through all channels.

Attending calibrations and meetings with the
client to find common grounds and sustain
performance stability.

Collaborating with team manager to drive
performance.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Education

Arab Academy For Science, Technology & Maritime Transport

June 2011

June 2011

Bachelor's degree, Business Administration And Computer Science

Egypt

e-commerce department, major Web-design

Skills

WordPress

Expert

Joomla

Expert

HTML

Expert

Technical Support

Expert

Cascading Style Sheets CSS

Expert

Project Management

Intermediate

Sales

Expert

Management

Expert

Administration

Expert

Customer Service

Expert

Team Management

Expert

Business Development

Expert

Sales Management

Expert

Microsoft Office

Expert

Marketing

Intermediate

WordPress

Expert

Joomla

Expert

HTML

Expert

Technical Support

Expert

Cascading Style Sheets CSS

Expert

Languages

Arabic

Expert

English

Expert

French

Expert