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Ahmed Karram, Team Manager

Ahmed Karram

Team Manager·Majorel

Egypt

Bachelor's degree, Business Administration And Computer Science

Work experience

Total years of experience: 5 years, 4 months

Team Manager

January 2022 - Present

Majorel

Alexandria, Egypt

January 2022 - Present

Responsible for the overall team performance
and activities.

Responsible for service delivery.

Ensuring all targets are met.

Motivating & developing the team members.

Creating and implementing action plans to
improve and develop the team members.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Quality Coach

February 2019 - December 2019

Concentrix

Cairo, Egypt

February 2019 - December 2019

Monitoring contacts, evaluating performance
and coaching agents concerning the quality of
service offered through all channels.

Attending calibrations and meetings with the
client to find common grounds and sustain
performance stability.

Collaborating with team manager to drive
performance.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Education

Arab Academy For Science, Technology & Maritime Transport

June 2011

June 2011

Bachelor's degree, Business Administration And Computer Science

Egypt

e-commerce department, major Web-design

Skills

WordPress
Expert
WordPress
Expert
Joomla
Expert
Joomla
Expert
HTML
Expert
HTML
Expert
Technical Support
Expert
Technical Support
Expert
Cascading Style Sheets CSS
Expert
Cascading Style Sheets CSS
Expert
Project Management
Intermediate
Project Management
Intermediate
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Business Development
Expert
Business Development
Expert
Sales Management
Expert
Sales Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Intermediate
Marketing
Intermediate
WordPress
Expert
WordPress
Expert
Joomla
Expert
Joomla
Expert
HTML
Expert
HTML
Expert
Technical Support
Expert
Technical Support
Expert
Cascading Style Sheets CSS
Expert
Cascading Style Sheets CSS
Expert

Languages

Arabic
Expert
English
Expert
French
Expert