Chief Operating Officer , MENA
Qi Group
Total des années d'expérience :9 years, 4 Mois
Earned series of promotions from Supply Chain Manager MEA, Turkey and Pakistan to Head of Global ERP (SAP) (2019) to Chief Operating Oficer, MENA (2020). Drive strategic vision to expand regional supply chain operations, overseeing eCommerce platform processing c. 600 local and international shipments daily, as well as six regional storage locations. Spearhead demand and supply planning operations, including global implementation of SPA S4 HANA/Fiori enterprise resource planning (ERP). Partner with third-party vendors to improve service levels and control costs across 16 countries. Direct operations for five of-site storage facilities, managing 19- member team.
Developed and implemented warehouse management strategy within MENA region for inbound, stocking, and outbound operations, designing storage for moving 850 B2C products.
Ensured safe delivery, planning and implementing control tower tracking for logistics yield and service level coverage for multiple product types.
Steered operations for 24/7 global support center linked through Malaysia, Thailand, Hong Kong & Dubai.
Led process improvements, creating standard operating procedures (SOPs) and key performance indicators (KPIs) for supply chain operations.
Managed development of in-house planning platform software and mainframe dashboard.
As project manager, led global implementation ERP project for SAPS4/HANA and SAP Ariba.
Created Sales and Operations Planning (S&OP) monthly cycle, ensuring successful collaboration and communication between all stakeholders.
Reported to General Manager, supervising six direct reports. Launched and operationalised nine distribution hubs in five countries, defining and aligning service levels by setting minimum order quantities (MOQs) and implementing safety stock levels. Formulated and executed global sourcing and purchase strategies. Defined material management process for finished products, supporting growth and penetration activity. Established department reporting procedures, otmising order cycles, inventory, and freight control. Oversaw inventory and warehouse management systems, resulting in best-in-class working capital. Facilitated smooth operations and audits, cultivating strong relationships with government and external regulatory agencies.
Created local hubs across regions with local deliveries, establishing efective demand planning cycles and maintaining compliance with country regulations.
Designed and implemented robust import/export shipping planning and processing schedule.
Partnered with several 3PL service providers for sale date delivery for B2B businesses, setting up and maintaining inventory levels in regional distribution center warehouse within 21 days.
Improved organisational forecast accuracy from zero to 64% in nine months and implemented rigourous quality control procedures, achieving zero incidents in 2016 across all hubs.
Managed all financial planning operations for sourcing, from source to deliveries to distributors and retailers. Ensured continuous improvement in purchase strategies, whilst driving compliance with agreed costs, systems, and standards. Prepared and negotiated transportation contracts, setting KPIs to ensure efective performance. Maintained eficient and efective stock management, storage, and warehousing operations.
Created local hub for distribution across META region, negotiating cost-efective contracts with third parties for deliveries.
Streamlined operations, saving 34% of revenue by consolidating import and export operations; recognized as Top Employee for best dealership support in March, 2016.
