Ahmed Khalafallah

• End-to-end payroll process, with clear understanding of inputs/ outputs and all processing will be the core
task.
• Perform internal payroll controls and coordinate with payroll vendors to ensure that payroll processes
and procedures support the achievement of Accenture internal control objectives.
• Review and monitor business case and other performance metrics reports, as required.
• Support, improve and optimize payroll processes and procedures to enable organizational priorities and
to optimize internal services and overall operations.
• Build and maintain relationships with all stakeholder groups (external and internal )involved in the payroll
process.
• Assist in resolving inquiries raised by internal stakeholders, employees and/ or payroll process excellence
team and/ or payroll vendors; internal or external audit team.
• Participate in projects or initiatives which improve the end-to-end payroll processes or the applications
used to support them

• Supervise and provide required support in the execution of all operations related to payroll, benefits
administration, GOSI, expenses and third party payments .
• Manage projects and initiatives, as may be required by the reporting senior .
• Coordinate across a number of work units within the specified area of work including personnel services,
to ensure efficient workflows and accurate outputs.
• Ensure all requests pertaining to updating employee information are addressed on time and employee
profiles are updated to incorporate changes after promotions, transfers etc.
• Ensure all data input requirements related to employee information for HR initiatives and processes such
as employee engagement, performance appraisal etc. are met on time.
• Supervise the implementation of all relevant procedures related to end of employment procedures and
ensures requisite administrative assistance is available to employees.
• Resolve all employee queries/ complaints pertaining to HR processes and escalates critical issues to
relevant managers for resolution.
• Coordinate with relevant HR Business Partner for required HR support in managing operational HR
issues.
• Provide support in managing employee services like attendance, absenteeism, time-management,
training support and other HR operational services.
• Act as a First point of contact for all employee services related queries and ensure its completion.
• Support in achieving maximum efficiency of operational resources by providing required interventions.
• Manage human resources improvement projects and monitors their progress to ensure that results are
achieved.

• Process the bi-weekly payroll for an organic grocer with over 500 employees .
• Responsible for answering and processing garnishments, manual checks, department of labor and
executive reporting.
• Work closely with Finance on the reconciliation of payroll and general ledger accounts accurately and in a
timely manner .
• Research and resolve employee questions regarding their paychecks.
• Responsible for generating the quarterly multi worksite reports, census reports and department of labor
reports.
• Development of the payroll departments internal documentation, updating of policies, procedures and
administer continuous training to payroll staff

• Managing Payroll for 7000 employees to ensure timely salary disbursement using Oracle Software.
• Assist employers in paying their employees accurately and allow HR Department to extract Data from
the Oracle Payroll Software.
• Run HR (Attrition, New Hire, Master Report etc) & Payroll reports.
• Process new hires, employee changes, terminations and beneØt administration on Oracle Software.
• Compile employee time, Overtime, and payroll data from attendance records to analyze and validate.
• Handling and prepare all payroll process.
• Ensure that payroll is calculated correctly and transferred correctly to employee 's accounts.
• Maintain and document all payroll records.
• Respond to employee inquiries regarding payroll issues or concerns.
• Responsible for any issues related to payroll

• Perform screening calls to analyze applicants’ abilities.
• Update records and communicate with the line manager on daily bases.
• Responsible for all personnel-related tasks
• Manage Timekeeping and Attendance records
• Assist in labor Office requirements
• Arrange interviews and make any necessary arrangements for Pre-employment checks and tests.

• Creates, maintains and updates personnel Øles in complying with the Egyptian Labor and company rules.
• Deals with governmental External ofØces such as Labor, Social insurance ofØces etc.
• Handles all related staff social insurance procedures and issue regular reports as required.
• Supervises and revises Labor certiØcates / Labor forms, Social insurance forms / Social insurance letters,
Medical insurance Procedures.
• Creates, maintains and updates staff records on the HR data base and issue regular reports as required.
• Handles staff attendance system and report as appropriate.
• Reply to all staff inquires.
• Prepare Monthly payroll reports.
• Person SpeciØcations

• Source and recruit candidates using various channels.
• Complete all prescreening and screening of prospective candidates.
• Determine applicant requirements by studying job description and job qualifications.
• Conduct interviews and shortlist candidates.
• Develop a pool of qualified candidates in advance of need

• Handle all Customer complains
• Communicate with many departments like (money Landry-fraud team -marketing team) to set our policy .
• Create service report to all stockholder and management for service Communicate with stores
manger to handle stores issues.
• Meeting with stockholder (weekly monthly) to discuss situations and last update for subscribers. Handel
new requests from customers want to activate Vodafone cash service.
• Make daily and monthly reports for Vodafone cash activation requests.
• Handel plan task in Vodafone money T ransfer Department Main roles: Save service level daily and
monthly .
• Handle Floor task as I reschedule agents who can act as (Shift leader/ Floor).
• T rain newcomer on applications system.
• My responsibility to organize shift for more than 50 agents, Correlate with the concerned parties (money
Landry, fraud team, etc. …) Determine any requirements may facilitate the smooth workÙow
• Acting as a Ùoor supervisor during the supervisors’ absence

• Providing customer service regarding collection issues.
• Process customer refunds, process and review account adjustments.
• Resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Answered customer telephone calls promptly and improved on-hold
wait times.
•
Assisted customers with varying questions using product knowledge
and service expertise.
•
Handled customer complaints, providing appropriate solutions to
guarantee positive outcomes.
•
Boosted monthly sales revenue by skilfully promoting diverse product
and service options.
•
Assisted customers with additional retail services, including alterations,
special orders and item loans.
•
Resolved customer issues effectively, using strong interpersonal skills and
conflict resolution techniques.
•
Handled phone, email and social media enquiries with consistent
customer service across multiple channels.