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Ahmed Khalifa, sales executive and customer service

Ahmed Khalifa

sales executive and customer service·Du

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 9 years, 5 months

sales executive and customer service

March 2022 - Present

Du

Abu Dhabi, United Arab Emirates

March 2022 - Present

Company industry:
Telecommunications
Job role:
Sales

Sales Executive

March 2022 - November 2025

IPayForAllL.L.C

Abu Dhabi, United Arab Emirates

March 2022 - November 2025

• Resolved service issues efficiently and built long-term client relationships.

Company industry:
Telecommunications
Job role:
Sales

Sales Executive & Customer Service

January 2020 - February 2022

Telecom Egypt Stores (WE)

Alexandria, Egypt

January 2020 - February 2022

• Promoted telecom packages and guided new customers through activation processes.
• Maintained top-tier KPI scores and call quality ratings consistently.

Company industry:
Telecommunications
Job role:
Sales

Call Center Agent

January 2017 - January 2020

Xceed Contact Center – Telecom Egypt

Alexandria, Egypt

January 2017 - January 2020

• Trained junior agents and led the Complaints & Quality Team during peak seasons.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Tanta University

July 2015

July 2015

Bachelor's degree, English

Egypt

Skills

Airlines
Expert
Airlines
Expert
Sales
Expert
Sales
Expert
Retail
Expert
Retail
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEAD FOLLOW UP
Intermediate
LEAD FOLLOW UP
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic
Native Speaker
English
Expert