Technical Support Engineer
WE
Total years of experience :0 years, 11 Months
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by talking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Participate in implementing technical office policies and procedures.
Study the project contract documents (time schedule, project design drawings, BOQ, etc.).
Prepare project records with details such as field progress, field conditions, equipment use and corrective actions.
Update the shop drawings log before sending the shop drawing to consultant for approvals.
Participate in solving/reporting any unexpected technical difficulties, and other problems that may arise during construction to the Technical Office Manager for discussion and proper solve.
Ensure bid packets contain relevant engineering drawings, designs and specification for of bid document.
Prepare monthly report on progress of assigned project with assistance of schedules, costs spreadsheets and perform analysis on same.
Electronics and Communications Engineer