it specialist
قطاع خكومي
مجموع سنوات الخبرة :8 years, 7 أشهر
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Investigating, diagnosing and solving computer software and hardware faults.
• Talking to employees and computer users to determine the nature of any problems they encounter and help them resolve their problems.
• Repairing equipment and replacing parts.
• Managing stocks of equipment, consumables and other supplies.
• Maintain procedures and reports that provide technical support to the entire organization.
• Establish accounts for new users and assist with password or login problems.
• Participate in business-wide meetings to provide insight into technical requirements.
• Service-now (ticketing tool used to manage Technology Service Management tasks. It provides a centralized service catalog for personnel
to request for technology services or information about applications and processes that are being used in the system).
• Install backup and encryption software on laptops.
• Mobility: iPhone/iPad support, working closely with vendors to resolve issues.
• Management of Cisco IP Phone System including implementation of Extension Mobility and Cisco IP Communicator.
• Report details of all hardware items that have been installed and/or removed for the updating of inventory records.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Investigating, diagnosing and solving computer software and hardware faults.
• Talking to employees and computer users to determine the nature of any problems they encounter and help them resolve their problems.
• Repairing equipment and replacing parts.
• Managing stocks of equipment, consumables and other supplies.
• Maintain procedures and reports that provide technical support to the entire organization.
• Establish accounts for new users and assist with password or login problems.
• Participate in business-wide meetings to provide insight into technical requirements.
• Service-now (ticketing tool used to manage Technology Service Management tasks. It provides a centralized service catalog for personnel
to request for technology services or information about applications and processes that are being used in the system).
• Install backup and encryption software on laptops.
• Mobility: iPhone/iPad support, working closely with vendors to resolve issues.
• Management of Cisco IP Phone System including implementation of Extension Mobility and Cisco IP Communicator.
• Report details of all hardware items that have been installed and/or removed for the updating of inventory records.
• Installing new software.
• Installing and configuring computer hardware operating systems and applications and printers.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Designing and planning the network.
• Technical support for people using the network.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving. Hardware software faults.
• Setting up new users' accounts and profiles and dealing with password issues.
• Configure and install various network devices and service.