Ahmed Khawaja

The goal of the project is to replace the security questions with multi-factor authentication, provide the company with
the ability to evaluate the risk of incoming calls and evaluate any access to the digital platform through dynamic IP
evaluation and blocking. We also created a new enrollment process for customers to provide accurate and complete
contact information which will be used for authentication (mobile, email).
• Followed a Hybrid methodology as the SDLC approach.
• Served as a program-level business analyst on a multi-million-dollar security enhancement project.
• Engaged and collaborated with over 10 business channels simultaneously to align them on business goals.
• Elicited and refined requirements and ensured all channels effected were made of aware of new requirements.
• Carried out JAR sessions with multiple channels as well as with the vendor (SecureAuth).
• Directed meetings with 15-20 participants on a continuous basis.
• Facilitated brainstorming sessions, focus groups, interviews and surveys to properly groom requirements.
• Periodically engaged vendor to confirm their capabilities met our business objectives.
• Used conflict resolution techniques to manage disagreements and ensured stakeholders were in agreement.
• Managed stakeholders by developing a tailored approach based upon their power and interest.
• Opened KAFKA requests to allow for data to flow into our databases from the vendor.
• Created and continuously updated an RTM to ensure requirements can be traced down to their relevant test cases.
• Shared requirements best practices amongst my program by sharing the RTM I created along with the INVEST
criteria to over 30 team members.
• Utilized TFS and JIRA to keep track of requirements and user stories.
• Collaborated with the Infrastructure team to ensure they were aware of VMs and Nodes to set up.
• Utilized MS Visio in creating process flows for the different channels.
• Utilized MS Visio in creating process flows for the different phases of the project.
• Instilled an agile mindset within my team by pushing for the Scrum ceremonies to be followed.
Environment: MS Office, JIRA, TFS, MS Teams, MS Visio

Initial major project involved a big push to move the current business processes of the system of record for assets and
leases onto LeaseWave. Another major project was implementing a new maintenance and operating System,
Equipment 360, for the repair shop in Indianapolis. Minor project to create a customer onboarding process leveraging
Nintex workflows and SharePoint to limit the back and forth of emails.
● Acted as a liaison between the business and development team by working with both parties and translating business
requirements to Use Case specifications.
● Utilized TFS in managing features and user stories.
● Created and shared a RACI matrix to illustrate roles and responsibilities.
● Created end-user, customer and business personas allowing for the development of the User Stories with the proper
background and to aid in Gap Analysis.
● Coordinated with cross-functional teams to gather information/data/technical details as needed for User Stories.
● Collaborated with stakeholders in developing User Stories and the UAC’s while capturing all attributes.
● Collaborated with the Finance and Accounting departments in eliciting the requirements to move off the legacy
system.
● Reviewed UAT results and made sure the UAC and all the features have been met.
● Gathered business requirements for Equipment 360 through business users and repair shop workers and translated
them into functional requirements.
● Reviewed RFI’s and quotes and presented findings to the CTO, VP and Director. Assisted in the negotiation of pricing.
● Collaborated with developers on the UI/UX and utilized Mock-Up Screens in creating wireframes for the onboarding
system.
● Collaborated with the Sales, Credit and Contract departments to create the New Customer Onboarding process
● Worked with an offshore development team based in India and ensured they understood the development goals and
leveraged my native tongue in that aspect.
Environment: MS Office, TFS, MS Sharepoint, Sketch, SQL, SSRS, Nintex

I worked on multiple projects to enhance the current features of the Grubhub delivery application such as providing the
ability to set up recurring deliveries. I also worked on a web-based application for the end-users, focused on the ability
to control and track delivery drivers.
● Followed the Agile methodology as the SDLC approach.
● Created customer and business personas to develop the feature of recurring deliveries and the benefits to both
groups.
● Created end-users, business and customer personas to develop the user story in detail.
● Conducted problem analysis as needed. Escalated complex issues for additional analysis and resolution when
appropriate. Acted as a point of escalation for moderate to difficult problems.
● Helped developers and Scrum Masters in dealing with impediments or get answers to any questions from customers.
● Monitored the defects related to the assigned User Stories to make sure they met the acceptance criteria.
● Evaluated risks, if any, related to the story/design/implementation approach.
● Worked closely with Business and came up with detailed use case on allowing for the control and tracking of drivers.
● Participated in the Sprint Review, Sprint Retrospective and Daily Scrum Call.
● Conducted a GAP analysis to identify the current and desired end state of the business process flow.
● Helped decompose the Epic into manageable sprints lasting 4 weeks.
● Participated in Agile Poker to define story points for User Stories.
● Worked closely with various stakeholders and created detailed user stories based off the user personas.
● Wrote effective User Stories using the 3 C’s and INVEST and made sure they met the UACs.
● Developed mitigation and contingency plans for risks and attempted to exploit them when possible.
● Worked with the Product Owner and Scrum Master in prioritizing the features in the Sprint/Product Backlogs.
● Wrote SQL queries to extract data from target tables to prove the source to target data mapping.
● Responsible for updating the Test Plan and sharing it with the team and management via Confluence.
● Utilized OO concepts in creating Behavioral Diagrams via UML.
● Collaborated with stakeholders and third-party vendors on UI/UX sessions.
● Collaborated with the Finance department in incorporating the web application and updated features.
● Created mockups/wireframes using MS Visio and Balsamiq.
● Facilitated UAT sessions with the SME’s and documented any defects.
Environment: MS Office/Visio, Jira/Confluence, Balsamiq, UML

The scope of the project was to enhance current features of the front-end applications for associates. Updated features
included ability to search for business customers via EIN, inability to waive account activation/SIM charge and including
updated Voice and Data plans.
● Followed the Agile methodology as the SDLC approach.
● Assisted in creating end-user and customer personas in order to develop proper User Stories.
● Helped in developing the RACI matrix to keep track of the teams duties.
● Assisted in performing a GAP analysis on the current and future business state and helped translate the gaps into
features.
● Developed skill set using JIRA to manage the features and in developing UML diagrams modeling business process
flow.
● Learned the 3 C’s and INVEST and used them to assist in the creation of User Stories.
● Communicated Use Case specifications with the IT team and ensured that there were no limitations.
● Followed the testing and made sure the results matched with the UAC.
Environment: MS Office, Visio