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Amr Al Noury, IT MANAGER

Amr Al Noury

IT MANAGER·Sika Saudi Arabia Co. Ltd

Saudi Arabia

Diploma, ITIL V3 Foundation

Work experience

Total years of experience: 22 years, 4 months

IT MANAGER

February 2010 - Present

Sika Saudi Arabia Co. Ltd

Jeddah, Saudi Arabia

February 2010 - Present

o Assuming overall responsibility for IT infrastructure within KSA, including budget expenditure and vendor performance; implementing regional and corporate level IT projects, including the setting up of a new site’s IT / telecoms infrastructure, expertly managing best available resources.
o Member of the local Management Team and participating in strategic decisions to enhance the business process in reaching the company’s goals and targets.
o Role involves implementing the corporate’s IT strategy, undertaking periodical needs analysis in order to optimise resources, implementation and auditing.
o Effectively co-ordinating with internal departments to ensure the smooth and efficient functioning and administration of all IT services / systems provided
o Implemented a successful 2 roll-outs of the company’s ERP (Microsoft Axapta 2009) Project and currently managing 3 companies inside Microsoft Dynamics Ax 2009.
o Vendor relationship management on local level and responsible of all HP purchases within the MEA region.
o Managing the IT Capex / Opex for Saudi Arabia.
o Managing 1 direct employee and 3 indirect in 3 different cities.
o Delivering customized computer introduction courses to the sales and admin teams across the kingdom to enhance the employees computer interaction.
o Project leader for the Sales Force CRM roll out project in the GCC region.
o Managing MobileIron MDM solution for iPhone and Android Devices management.
o Managing FrontRange DSM solution for desktops, laptop and servers management.
o Managing Cisco AnyConnect VPN solution for remote access clients.
o Managing McAfee ePO 5.0 servers and thin clients on all local machines.
o Managing Windows Updates and patches through WSUS 3.2 for all local servers / clients.

Company industry:
Industrial Production
Job role:
Management

IS HELP DESK SUPPORT

July 2007 - January 2010

Sanofi Aventis Pharma, KSA

Jeddah, Saudi Arabia

July 2007 - January 2010

o Delivering effective first level help desk support for key branches of Jeddah, Riyadh and Dammam
o Successfully project managing various IS projects, dealing with vendors and suppliers and providing full LAN and WAN support for each of the three branches
o Ensuring user, computer and server compliance with Group’s policies and procedures

Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

MICROSOFT CERTIFIED TRAINER / TECHNICAL SUPPORT ENGINEER

December 2003 - April 2007

(JICC) Jeddah International Computer Institute

Saudi Arabia

December 2003 - April 2007

o Delivering Microsoft Technical Courses Tracks (MCSE 2003, MCSA 2003, Office 2003)

Company industry:
IT Services
Job role:
Training and Development

Education

ILX Group

April 2012

April 2012

Diploma, ITIL V3 Foundation

United Kingdom

GPA (percentage): 100%

GPA (percentage): 100%

Modern Academy Maadi

June 2003

June 2003

Bachelor's degree, computer Science

Egypt

Minor Business Administration General Grade : Very Good

New Horizons

February 2003

February 2003

Diploma, MCSE (Microsoft Certified system Engineer)

Egypt

MCP--MCSA--MCSE --MCT : 1- Microsoft Certified Proffesional 2-Micorsoft Cetrtified System Administrator Win 2000 3- Micorsoft Cetrtified System Engineer Win 2000 4-Microsoft Certified Trainer

The British Council

June 2001

June 2001

Diploma, Conversation & General English

Egypt

Certificate in conversation Highest level and general english

Skills

Project Collaboration
Expert
Project Collaboration
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
English
Expert
English
Expert
Microsoft Office
Expert
Microsoft Office
Expert
A dynamic team leader and effective manager
Expert
A dynamic team leader and effective manager
Expert
Hardware
Intermediate
Hardware
Intermediate
Software
Intermediate
Software
Intermediate
IT Inventory Management
Expert
IT Inventory Management
Expert
Lotus Notes 8.5
Expert
Lotus Notes 8.5
Expert
Microsoft Dynamics Axapta 2009
Expert
Microsoft Dynamics Axapta 2009
Expert
Citrix Xen App
Expert
Citrix Xen App
Expert
Citrix Xen Server
Expert
Citrix Xen Server
Expert
ITSM
Expert
ITSM
Expert
Project Collaboration
Expert
Project Collaboration
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
English
Expert
English
Expert
Microsoft Office
Expert
Microsoft Office
Expert
A dynamic team leader and effective manager
Expert
A dynamic team leader and effective manager
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Microsoft Certified System Engineer
Feb 2005
ITIL V3 Foundation
Mar 2012
Microsoft Certified System Administrator
May 2003
Microsoft Certified Professional
Jul 2002