ahmed kotb

Key achievements:
Supporting Local Health Authority (SEHA) in COVID 19 by utilizing all my knowledge and personal skills to successes in massive worldwide situation.
Brief Role:
-Provide Tier I and II support for desktops, network printing & supported software Related to Health application Cerner.
-Build/image IT equipment, manage assets, inventory of hardware and deploy to end users & Server Software patching and upgrades If required (Field Hospital Setup During COVID 19 At Abu Dhabi National Exhibitions Company & Emirates Humanitarian City).
-Support Different types of printers (HP, Canon, zebra printers, multifunction printers).
-Provide Support to PCs (HP, DELL, and Mac) & Different Models.
- Provide support to different types of scanners (card, Emirates ID Reader).
- Provides guidance on installation Citrix Virtual Apps V4.9 In Desktops and Connect to Cerner application.
- Maintain user, group, and computer accounts & Remote desktop troubleshooting and provide clear instructions.
-Prepared, sorted, and attended problem tickets.

Key Responsibilities:
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
- Perform Change Management Configurations Design and Implementation of the supported Product & Systems.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Use the appropriate tools (NGOSS) and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
- Continuously identify and document lessons learnt known errors and operational knowledge for improved services & provide onsite support to Users during the cutover of the services.
Brief Role:
- Installation and configuration of end user (Airlines) applications and software Different Hosts (Amadeus, SabreSonic, Navitaire & offline application Maestro).
-Installation and repair Desktop PCs Office Printers ATI Printers Switches Routers Hubs IP Phones, Servers WAN connectivity equipment (Modems ISDN) and Cabling - to component level
-troubleshooting LAN topologies based on TCP/IP IPX/SPX and NetBIOS networks using basic & Advance commands.
-configuration and commissioning Cisco Phones (CP-8865, 8861, 8821, 7925G) Using CUCM.
-Carry out configuration tasks on Cisco LAN switches (C3560) and routers (800 Series) asper SITA Certification Devices List.
-Installation and configuring HHTs Zebra MC9090, 9500, MC9596 and Honeywell 99EX series to use for BRS systems Asper customer requirements.
-Work at AUH airport providing operation support for CUTE, CUPPS, CUSS, BRS, SITATEX, World tracer and Bag Manager services at Both Airport and remote sites.
-Assisted tech refresh projects for CUTE, CUSS, CUPPS, SITATEX, Bag Manager deployment at AUH airport 2011 & 2016.
-Assist Project Manager for Deploying CBP (Custom Border Protection) first station in middle east To be integrated with SITA BRS system
-L1&L2 support for different SITA Products (CUTE, CUPPS, CUSS, SITATEX, BRS, BHS, World tracer, Workstations, WIN Server2003, Win server 2008, CBP& TIDAS).
-Maintain and troubleshoot of onsite peripherals like, Laser Printers, Dot Matrix Printers& Multiple functional devices for Airport Operational Peripherals made by different vendors like (ATB, BTP, BGR, DCP)
-Performing daily file and OS image backup and restoration whenever required.
-Installation and maintenance of WSUS server for HUB and it’s remote sites
-Maintenance and troubleshoot of end user legacy and IPVPN connection like APH, APCN, Lease Lines and airline legacy networks.

Key Responsibilities:
1-Aware in International SDH/SONET digital hierarchy from fractionalT1/E1to10G/OC192/STM64circuit level including the use of test sets and knowledge of fiber handling / cleaning techniques.
2-depth technical knowledge of optical layer 1 transport systems, OTN, ROADM, SONET/SDH, cross connect switching and signal grooming, as well as, knowledge of ring and mesh network topologies.
3-knowledge of carrier-class networking architecture, including the following technologies: DWDM, SONET/SDH, IP/MPLS/Ethernet.
4-Excellent presentation Skill for senior Executive, positive customer service attitude and strong communication
Brief Role:
Operation, Maintenance and Installation of L2/L3 Switch, DWDM, SDH, DXC & DCME systems. Analyze the network and planning for traffic protection, restoration, optimization and system up gradation of Core/Distribution routers, DWDM/SDH rings.FO cable testing, link power-budget analysis for SDH/DWDM ring/link, coordinating with OSP department/contractor for FO fault, outage & hazardous. Daily-maintenance, turn-up and testing of circuits at 10GbE/1GbE, FE, and STM-64 to E1 level for NGN, GSM/UMTS, and intra-exchange, corporate and private services. Prepare & manage network diagrams, databases, and different types of report. L2/L3 Switch (Cisco, Alcatel-Lucent & Huawei)
Systems Handled:
DWDM system (1-Huawei 2-Ciena 3-ALCATEL)
STM-64/16/4/1 SDH system (1-Huawei 2-Alcatel. 3-Lucent .4-Marconi).
DXC-Digital Cross-connect system (Alcatel)
DCME-Digital Circuit Multiplication Equipment (Mitsubishi, L3)
DACS 4/4/1 Cross-connect system (lucent)
Alcatel L2/L3 Switch (7750 SR-12, 7750 SR-7, 7450 ESS-12)
Test Equipment's used:
1-PDH/SDH Analyzer. 2- Optical Spectrum Analyzer. 3- Optical Time Domain Reflectometer (OTDR).
4-Optical Light Source and Power Meter. 5- Mechanical and Digital Variable Optical Attenuator.

Key Achievements:
1-Successfully managed a diverse range of projects from conception through implementation.
2-Effectively prioritized and organized workloads in a constantly changing environment to meet daily and weekly schedules.
3-Created and presented an excellent image of the company and its services to customers and coordinated and communicated well with clientele and management at all levels.
Brief Role:
1-Installation and maintenance of all systems within a client’s digital environment Small Business Server 2003
2-Producing documentation on operational, system and user procedures & guidelines.
3-Building, configuration and troubleshooting of server and desktop hardware.
4-Providing advice on selection and purchase of IT equipment.
5-Maintaining maximum availability of supported services for users.
6-Designing, implementing and managing Active Directory, DHCP & DNS.
7-Installed, optimized and configured new servers (SBS) and application upgrades in existing network environment as per requirements.
8-Installed and configured secured environments, VPN Internet connectivity (among branches)