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Ahmed Malik, Head of Client Relations

Ahmed Malik

Head of Client Relations·Guardian Wealth Management

Qatar

Bachelor's degree, Management & Strategy

Work experience

Total years of experience: 15 years, 6 months

Head of Client Relations

August 2013 - Present

Guardian Wealth Management

Doha, Qatar

August 2013 - Present

Responsible for maintaining a client base of high-net-worth clients, generating new leads and converting them into clients of my one-to-one practice with a qualified senior financial consultant. I was nominated as the most valuation CRM of 2013, and promoted to Head of Client relations in Doha, managing a team of client relationship managers.

Company industry:
Financial Services
Job role:
Accounting and Auditing

IT Strategy Analyst

June 2011 - September 2012

Aviva Plc

United Kingdom

June 2011 - September 2012

Present Occupation until August 2012

Working with IT Project management team within Aviva, in charge of monthly and weekly progress reporting of all active projects. Involved in chairing weekly portfolio review meetings, gathering the actions and following up with Project Managing Officers in line with Aviva IT governance procedures to ensure swift delivery of Global IT Services across the business regions worldwide.

Company industry:
Insurance & TPA
Job role:
Information Technology

Collections Administrator

May 2010 - June 2011

HSBC Plc

United Kingdom

May 2010 - June 2011

Responsible for interacting with HSBC retail customers and providing effective solutions tailored to their individual credit problems. I conduct various administrative duties, including processing customer complaints and auditing customer’s commitments to pay. This position helped me develop key communication, organisational and listening skills, allowing me to be more proactive in difficult situations.

Company industry:
Banking
Job role:
Customer Service and Call Center

Student Intern

June 2009 - August 2009

United States Naval Exchange Command

Italy

June 2009 - August 2009

Responsible for display, advertisement and sales of merchandise worth over $45, 000 for the Middle East Promotional Event at US Naval Exchange in Italy. Tasks involved included handling payments, stock-keeping, post-purchase customer service and one-to-one customer interaction. This opportunity allowed me to develop key communication and presentation skills.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Aston Business School

June 2013

June 2013

Bachelor's degree, Management & Strategy

United Kingdom

GPA (point): 2.1 out of 4

GPA (point): 2.1 out of 4

St. Christophers Senior School

June 2009

June 2009

High school or equivalent, Economics, Maths, IT A-Level.

Bahrain

Skills

Gathering
Expert
Gathering
Expert
InfoPath
Expert
InfoPath
Expert
Progress Reporting
Expert
Progress Reporting
Expert
School Management
Expert
School Management
Expert
Economics
Expert
Economics
Expert
MS Infopath
Beginner
MS Infopath
Beginner
MS Word
Expert
MS Word
Expert
MS PowerPoint
Expert
MS PowerPoint
Expert
MS Access
Intermediate
MS Access
Intermediate
MS Sharepoint
Beginner
MS Sharepoint
Beginner
MS Access
Intermediate
MS Access
Intermediate
MS Excel
Intermediate
MS Excel
Intermediate
Gathering
Expert
Gathering
Expert
InfoPath
Expert
InfoPath
Expert
Progress Reporting
Expert
Progress Reporting
Expert
School Management
Expert
School Management
Expert
Economics
Expert
Economics
Expert

Languages

English
Expert
Urdu
Intermediate
Arabic
Beginner

Memberships

North American Invitational Model United Nations

DISEC - Saudi Arabia Country representative

February 2009

TradeQuest Bahrain in affiliation with American Chamber of Commerce Bahrain & Bahrain Stock Exchange

Student Participant

October 2008