أحمد عزب

• Developed business opportunities for both Hosted Cloud and On-Premise UC solutions. Responsibilities included Contact Center solutions and Service solutions designing and presenting, channel partner supporting, customer satisfaction driving and sales target achieving
• Conducted regular channel partner seminars, roadshows, and customer lead generation events
• Developed reports and proposals as part of sales presentation and presented and demoed the advanced applications to the clients (Automatic Call Distribution, Outbound, Workforce Management, Interactive Voice Response and Call Recording)
• Provided regular technical and sales trainings to channel partners in Canada and the North East of USA on the advanced applications and solutions
• Assessed clients' needs and resources, understood and qualified their complex requirements, identified their challenges and pain points and recommended the appropriate solutions and services
• Promoted sales to existing clients, prepared sales quotes and increased Contact Center business revenue in Canada
• Negotiated pricing and quotations with the clients
• Provided pre-sale support, reviewed sophisticated configurations and responded to the RFPs
• Collaborated with Product Management and R&D teams, provided input into product design where applications or services must be customized to suit clients' needs
• Conducted regular technical training sessions for the Sales Engineering team to keep them up to speed
• Participated in all Quarterly Business Reviews (QBRs)
• Wrote quarterly business review presentations, action registers, technical reports, project updates and prepared Statements of Work (SOWs)
• Prepared a quarterly SWOT analysis, revenue trending and business plan

• Developed volume business sales for wireless solutions. Responsibilities included identifying and analyzing client's needs, offering client-tailored solutions and achieving sales targets
• Designed and presented tailored solutions to new clients, and built solid customer base with strong sales pipeline
• Assessed clients' needs, identified their challenges and recommended the appropriate products or services
• Qualified new sales opportunities and followed-up until closed the sales cycle
• Represented Canada's main seven wireless carriers and offered their products, services and solutions

• Conducted Market studies and surveys for the new residential & commercial opportunities
• Promoted sales to existing clients and built new customer base with solid sales pipeline
• Identified and solicited potential clients
• Developed, present and managed business plans and new business development strategies
• Focused on increasing revenues, customer satisfaction and profit margins
• Prepared technical and financial proposals for new opportunities and negotiated quotations with the customers
• Presented the security portfolio and solutions to new clients
• Estimated costs of installing and maintaining equipment or service
• Assessed clients' needs, identified their challenges and recommended the appropriate products and solutions
• Consulted with clients after sale to resolve problems and to provide ongoing support
• Resolved client scheduling and billing issues
• Trained customers' staff in the operation and maintenance of security equipment
• Supervised schedules of security projects installation till commissioning and final acceptance

• Developed business opportunities for networking and unified communications solutions for medium and enterprise markets. Responsibilities included Unified Communications solutions designing and presenting (Switching, Unified Communications, Wireless and Security), customer services managing, carrier services integration, partner account management and sales targets achieving
• Planed, organized, directed, controlled and evaluated the activities and operations of the engineering team
• Analyzed customer needs and pain points, and provided customer-tailored solutions and services
• Consulted and negotiated with clients to prepare specifications, explain proposals and present engineering reports and findings
• Resolved client scheduling and billing issues
• Oversaw weekly project status reporting from all staff and contractors, prepared project reports, reviewed project budgets and time lines and allocated staff for maximum utilization on all active projects
• Monitored the creation and preparation of RFP responses to private and public opportunities
• Presented full product range and provided competitive solutions for strategic accounts
• Provided input into product design where applications or services must be tailored to suit clients' needs
• May participate directly in the design, development and inspection of technical proposals
• Managed the hiring and accreditation of new partners and resellers, managed leads follow-up with partners and managed the financial and logistics processes with the distributors
• Allocated technical support resources, resolved customer's problems and guaranteed high level customer satisfaction
• Provided regular business training to the channel partners (Avaya Aura, Communication Manager and IP Office)
• Responsible for revenue achievement analyzing and reporting
• Participated in Quarterly Business Reviews (QBRs)

• Managed the office operation and employees and developed business opportunities for networking and security solutions for enterprise business. Responsibilities included reporting to the Regional Director of Business Development, developing and executing new business plans, developing, expanding and maintaining relationships with new and existing strategic customer accounts, interfacing and communicating with all levels of internal management in different departments, sales operation managing, partner account managing, customer services managing, product managing and named accounts managing
• Planned, directed and evaluated the activities of sales department and the development of sales process
• Organized sales department unit and established procedures to meet objectives set by senior management
• Responsible for staff job scheduling, time sheets, expense claims and annual leave administration
• Managed technical and financial proposals for enterprise tenders and RFPs responses, negotiated pricing and quotations with the customers and provided customized business solution presentations to clients
• Allocated technical support resources for problem resolution to clients within the target time
• Managed the Channel Selling System, the hiring and accreditation of new enterprise partners and the financial and logistics processes among partners, distributors and clients
• Focused on expanding business, profit margins, increasing revenue, growing the market share, and directly managing the main strategic accounts (MO Education, MO Defense and MO Information technology)
• Managed the product marketing activities in the assigned territory
• Initiated market research studies and analyzed their findings, and assisted in product development
• Performed product marketing analysis, competition analysis, client future requirements analysis and managed product enhancements plan with the R&D
• Reported weekly sales achievements, channel activities and client satisfaction feedback
• Actively participated in the bidding process, business case preparation, feasibility study, project planning, implementation planning, budget control and solution design for the main enterprise projects
• Managed resource allocations and utilization against project budgets for multiple client contracts
• Monitored project costs and progress on daily basis, and presented project reports to management on weekly basis
• Wrote quarterly business review presentations, action registers, technical reports, project updates, job descriptions and prepared Statements of Work (SOWs)
• Participated in Weekly Sales War-Room calls and Quarterly Business Reviews (QBRs)
• Evaluated the sales and pre-sales individuals performance
• Interviewed, hired and overseen training and professional development

- Scanning & Studying the market during the time of starting-up the new regional office in Egypt.
- Selecting & hiring the new regional distributer plus three categories of Value Added Resellers/System Integrators & signing annual renewable contracts with them.
- Managing the Datacomm Channel Selling System in Egypt.
- Supporting Huawei’s Representative offices in different countries of the region through top management presentations & meetings, seminars & events.
- Promoting Huawei’s data comm. products (Low, middle, high-end routers, Low, middle, high-end switches, Access Servers & Wireless Access Points) in the market.
- Supporting the MENA region resellers through presentations, seminars and technical & financial proposals for big enterprise projects.
- Presentations for the customers.
- Allocating technical support resources for problem resolution for the customers within the target time.
- Closing SMB, medium size & enterprise projects through System Integrators & Resellers.
- Pre-Sales support for System Integrators through technical information & presentations for their customers.
- Supporting Huawei’s System Integrators in tenders both financially & technically.
- Preparing quotations for the System Integrators for the running SMB opportunities.
- Managing the relation between the System Integrators & their customers.
- Managing the financial relations between the System Integrators & our main regional distributor inside Egypt.
- Managing the financial & logistics issues with the main distributer.
- Signing the purchase orders with the System Integrators for the enterprise projects.
- Following up the shipping of the equipments from the Head Quarter to Egypt airport.

• Supervised and provided technical support for the subscriber wireless network and resolved technical problems Responsibilities included wireless network implementation, installation, operation and maintenance
• Emulated and reproduced technical problems encountered by users
• Consulted user guides, technical manuals and other documents to research and implement solutions
• Collected, organized and maintained a problems and solutions log for use by other technical support analysts
• Performed software upgrades and managed aspects of the performance of the IP network (administration, maintenance and troubleshooting)
• Provided advice and training to users in response to identified difficulties
• Supervised other technical support workers in the group, assigned tasks and reviewed performances
• Reported daily and weekly achievements and problem resolution to senior management