Front desk agent
Four seasons
Total years of experience :13 years, 5 Months
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist.
Registers and rooms all arrivals according to established procedures
Guest welcomes letters and profile updating.
Reviewing guest special requests and ensure they are met or exceeded.
Working with all Hotel Departments to ensure we meet or exceed guest expectations and all
Guest billing is accurate and up to date at time of departure.
Acting as a liaison with the Sales & Catering, Food & Beverage, Engineering and Housekeeping
Teams to ensure clear communication.