Senior Technical Support
Al Zayani Commercial Services
Total years of experience :16 years, 1 Months
Updating and monitoring IT user accounts.
o Maintenance & management of the Critical Windows based Server Environment.
o Managing and monitoring of backups in multiple locations. (Servers).
o Liaising & meeting with external suppliers of IT services.
o Windows servers infrastructure expert for backup and disaster recovery
o Printing manegement Solutions ( Equitrac, Ysoft )
o Responsible for the fast and accurate troubleshooting of reported faults.
o Implementing, designing and configure Queue Systems (QMS) transactions codes, customer services priorities ..etc,
o Senior System Support ECM (LaserFiche) for all modules (server, client, web ccess, web link, Quick Field ..etc) Rio and Avante .
o Provide solutions for clients immediately considering all the possibles of client infrastructre startegy.
o Administering the Office Servers (DC, File Server, and ISA Server).
o Adding rules, permissions and sharing security features for all the organization.
o PC's Monitoring weekly for updates and fixing problems (physically and software installing, network connections problems).
o Creating Emails (Unlimited Google App Private Accounts) organize, archive, backup up and full control.
o Networking and providing support for Windows, Macintosh and Linux issues.
o Supporting users and network administrators over the telephone and by email.
o Management of the daily data backup and retrieval scheme.
o Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
• Familiar with the client server architecture and the various cable connectivity / servers operating systems/ exchange servers involved within a network.
• Implemented and upgraded a new domain / file server (windows 2003) for our network and configured all clients PCs with all application and software installation.
• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• System support engineer for document management system solutions ( Laser Fiche ),
Time and attendance software (time check).
• Technical support for our other entire product (card printer, computers).
• Report, quotation managing our product weekly reports .
• Setting up user accounts .
• Creating rights and policies .
• System installation and configuration.
• Data backup.
• Technical support for all computers.
Bachelor Degree in Computer science