Store Manager - Acting as Area Manager
Alef Bookstores
مجموع سنوات الخبرة :16 years, 1 أشهر
-Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees.
- Managed merchandise levels and store appearance Visual Display Arrangement.
- Created and maintained team relationships.
- Directed all activities required to achieve store sales, targets, goals.
- Following up with the transportation department and company.
- Responsible for Security and Cleanliness of the store
- Ensure efficient handling of customers and maintaining high service standards.
- Maintaining the ambiance of the store as per the company standards.
-Perform account management
- Establish sound understanding of customer needs, challenges, competition, key trends etc.
- Monitor and enhance the year over year ARPU Growth.
- Coaching team how to up selling to make good basket size for sales transaction to make over achievement to our target
- Coordinate various departments’ participation in servicing accounts.
- Controlling stock levels based on forecasts for the season.
- Analyzing previous season's sales and reporting on the current season's lines
- Cascading the instructions and plans from top management to cc team.
- Update the team continuously with latest training regarding handsets features and cc skills.
- Monitoring receiving & delivering cycle of headsets to and from the service department.
- Assign tasks between team members.
- Preparing the monthly, quarterly reports and auditing daily and weekly reports prepared by the team.
- Monitor the performance level and send the feed back to ASM.
- Control the level of customer satisfaction, and decrease the number of complaints.
- Receiving and delivering the cases to and from the customer.
- Call and receive call to and from the customer to follow up with customer.
- Handle customer complaint issued by NTRA or Company Call Center.
- Gathering customer feedback and acting on it and reporting to Head Office on weekly basis.
- Ensuring zero complaint position on Daily Basis
- Managing the Inventory of the store.
- Responsible for Profit & Loss of the Store.
- Responsible for Internal Audit of Stock Movement.
-Coordination with warehouse Department
- Responsible for Accounting, cash handling & Daily Bank Deposits
- Responsible for the discipline, training and motivation of sales team.
- Develop and maintain sales materials and current product knowledge.
- Administers all staff issues. Initiates and promotes highest standards of in store training including weekly communication, daily DE-briefs, product knowledge and on the job coaching.
- Stock level handling (Optimum stock, physical count & Hand over).
- Analyzes and appraises the effectiveness of sales, methods, and results.
- Contributes in forecasting and planning with the Retail Manager.
1. Present and sell company products and services to current and potential clients.
2. Establish and maintain current client and potential client relationships.
3. Build customer satisfaction and loyalty.
4. Handle stock traffic, branch needs, and branch accounts
5. Identify and resolve client concerns.