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تم إلغاء حظر المستخدم بنجاح
أحمد مدحت, Branch Customer Relation Officer

أحمد مدحت

Branch Customer Relation Officer·Abu Dhabi Commercial Bank ( ADCB )

الإمارات العربية المتحدة

بكالوريوس, Business Administration And Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 6 أشهر

Branch Customer Relation Officer

يناير 2018 - حتى الآن

Abu Dhabi Commercial Bank ( ADCB )

دبي، الإمارات العربية المتحدة

يناير 2018 - حتى الآن

• Attracts potential customers by answering product, service and sales enquiries.
• Opening customer accounts and maintain customer records by updating account
information.
• Achieving sales targets.
• Resolves product or service problems by clarifying the customers complaint and
explaining the best solution to solve the problem.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Executive

يونيو 2014 - نوفمبر 2017

Ajman Bank

دبي، الإمارات العربية المتحدة

يونيو 2014 - نوفمبر 2017

• Sells products by establishing contact and developing relationships with customers.
• Achieve sales targets and strategies and help the sales team.
• Maintains relationships with clients by providing support, information, recommending
solutions.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Branch Sales & service Officer

يونيو 2013 - أبريل 2014

Emirates Islamic Bank

دبي، الإمارات العربية المتحدة

يونيو 2013 - أبريل 2014

Sales & service Officer from June 2013 to April 2014
 Opening new account and maintain current clients accounts.
 Receive and respond to customer’s services by establishing and enforcing organization standards.
 Provide information to the customer and solve their problems throw selling all banking products.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Sales & Service Officer

يوليو 2010 - مايو 2013

AlHilal Bank

دبي، الإمارات العربية المتحدة

يوليو 2010 - مايو 2013

➢ Sales & Service Officer (From September 2010 till now)

❖ Banking Services:
• Manage & control daily activities.
• Providing help to customers, offering clear advice and solutions wherever possible using banking products or services.
• Following up and implementation of banking requests for customers.
• Handling procedures for opening accounts for the customers.
• Investigating and solving customers problems and ensure customer satisfaction.
❖ Achieving Targets:
• Meeting sales targets set by managers and contributing to team targets.
• Responsible to sale personal, home finance, SME and credit cards.
• Listening to customer requirements understanding customers specific business needs then applying product knowledge to meet those needs.
• Communicating with the customers by visits, call, e-mails and face to face to represent banking products and services.
• Representing the Bank at international exhibitions and events.
❖ Filing and Reporting:
• Preparing monthly sales analyses report.
• Filing Customers data.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Administration Deputy Manager

أكتوبر 2009 - يوليو 2010

Zahrat Al-Barari Company

دبي، الإمارات العربية المتحدة

أكتوبر 2009 - يوليو 2010

➢ Administration Deputy Manager (From October 2009 to July 2010)

Responsibility of the daily Commitments for the company and follow up with the employees documentations.

❖ Handling the Custody of Documents:
• Be responsible for the reception and handover of employee labor cards, passports and other related documents.
• Filling employees Documents and upload on system for residency renewals, etc.
• Check renewals every month.
• Follow up with the medical tests.

❖ Filing and Reporting:
• Update and filing employ data such as: passports, labor cards, residencies etc.
• Update and filing of passport copies, labor card and other documents.
• Update and filing Construction files

Jan. 2007 - Sep. 2009 KNOWLEDGE Cairo, Egypt


KNOWLEDGE is a leading company in the field of (Training and Consultation) at KNOWLEDGE we look forward to play a part in driving change that delivers sustainable success in organizations.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
الإدارة

Customer Service Team leader & Corporate Coordinator

مايو 2008 - سبتمبر 2009

"Knowledge" Training & Consulting Services

القاهرة، مصر

مايو 2008 - سبتمبر 2009

➢ Customer Service Team leader & Corporate Coordinator (From May 2008 to September 2009)

To manage a team of Customer Services Advisers delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.

• Following up customer service team.
• Preparing the plan of the reservation every semester.
• Coordinate corporate reservations.
• Supervising the indoor Workshops.
• Corporate data analysis.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Operation Specialist

يناير 2007 - مايو 2008

Knowledge

القاهرة، مصر

يناير 2007 - مايو 2008

➢ Operation Specialist (From January 2007 to May 2008)

• Coordination with the instructors.
• Preparing the scientific Material with the instructors.
• Supervising the lectures & the indoor Workshops.
• Supervising the outdoor Workshops.
• Check & Approve the Results.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
المحاسبة والتدقيق

Support to Association Agreement Program (SAAP)

أكتوبر 2006 - يناير 2007

Association Agreement Program

القاهرة، مصر

أكتوبر 2006 - يناير 2007

Oct.2006- Jan.2007 Support to Association Agreement Program (SAAP) Cairo, Egypt


➢ Economic researcher

• Researching on the internet.
• Organization the outdoor Workshops.
• Other management work.

Skills
Computer
• ICDL (Internet, word, excel, power point & access)
• Accounting application Diploma on computer.

مجال الشركة:
العلاقات العامة
الدور الوظيفي:
الخدمات المساندة

التعليم

Higher institute of computer & management

يونيو 2004

يونيو 2004

بكالوريوس، Business Administration And Computer Science

مصر

Skills

Indoor
Expert
Indoor
Expert
Administration
Expert
Administration
Expert
Education
Expert
Education
Expert
Banking
Expert
Banking
Expert
ACCOUNTS FOR
Intermediate
ACCOUNTS FOR
Intermediate
ASCP
Intermediate
ASCP
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CREDIT
Intermediate
CREDIT
Intermediate
FILING
Expert
FILING
Expert
FINANCE
Intermediate
FINANCE
Intermediate
MONTHLY SALES
Intermediate
MONTHLY SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES TARGETS
Intermediate
SALES TARGETS
Intermediate
SATISFACTION
Intermediate
SATISFACTION
Intermediate
Indoor
Expert
Indoor
Expert
Administration
Expert
Administration
Expert
Education
Expert
Education
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Management
Intermediate
Management
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ECONOMIC DEVELOPMENT
Intermediate
ECONOMIC DEVELOPMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CONSUMER PROTECTION
Intermediate
CONSUMER PROTECTION
Intermediate
PERSONAL FINANCE
Intermediate
PERSONAL FINANCE
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الهوايات والاهتمامات

football.
reading
Swimming,