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Ahmed Medhat, Customer Relation Officer

Ahmed Medhat

Customer Relation Officer·(Abu Dhabi Commercial Bank (ADCB)

United Arab Emirates

High school or equivalent, BSC in management and computer

Work experience

Total years of experience: 19 years, 4 months

Customer Relation Officer

January 2018 - Present

(Abu Dhabi Commercial Bank (ADCB)

Dubai, United Arab Emirates

January 2018 - Present

• Attracts potential customers by answering product, service and sales enquiries.
• Opening customer accounts and maintain customer records by updating account
information.
• Achieving sales targets.
• Resolves product or service problems by clarifying the customers complaint and
explaining the best solution to solve the problem.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.

Company industry:
Banking

Sales Executive

January 2014 - November 2017

(Ajman Bank)

Dubai, United Arab Emirates

January 2014 - November 2017

• Sells products by establishing contact and developing relationships with customers.
• Achieve sales targets and strategies and help the sales team.
• Maintains relationships with clients by providing support, information, recommending
solutions.

Company industry:
Banking

Sales & service Officer

January 2013 - January 2014

(Emirates Islamic Bank)

Dubai, United Arab Emirates

January 2013 - January 2014

• Opening new account and maintain current clients accounts.
• Receive and respond to customers services by establishing and enforcing organization standards.
• Provide information to the customer and solve their problems throw selling all banking
products.

Company industry:
Banking

Retail Banking Executive

January 2010 - January 2013

(Al Hilal Bank)

Dubai, United Arab Emirates

January 2010 - January 2013

• Achieving targets throw personal finance and credit cards.
• Maintains relationships with clients by providing support, information, recommending
solutions.

Company industry:
Banking

Customer Service Team leader & Corporate Coordinator

May 2008 - September 2009

"Knowledge" Training & Consulting Services

Cairo, Egypt

May 2008 - September 2009

➢ Customer Service Team leader & Corporate Coordinator (From May 2008 to September 2009)

To manage a team of Customer Services Advisers delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.

• Following up customer service team.
• Preparing the plan of the reservation every semester.
• Coordinate corporate reservations.
• Supervising the indoor Workshops.
• Corporate data analysis.

Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

Operation Specialist

January 2007 - May 2008

Knowledge

Cairo, Egypt

January 2007 - May 2008

➢ Operation Specialist (From January 2007 to May 2008)

• Coordination with the instructors.
• Preparing the scientific Material with the instructors.
• Supervising the lectures & the indoor Workshops.
• Supervising the outdoor Workshops.
• Check & Approve the Results.

Company industry:
Business Consultancy Services
Job role:
Accounting and Auditing

Support to Association Agreement Program (SAAP)

October 2006 - January 2007

Association Agreement Program

Cairo, Egypt

October 2006 - January 2007

Oct.2006- Jan.2007 Support to Association Agreement Program (SAAP) Cairo, Egypt


➢ Economic researcher

• Researching on the internet.
• Organization the outdoor Workshops.
• Other management work.

Skills
Computer
• ICDL (Internet, word, excel, power point & access)
• Accounting application Diploma on computer.

Company industry:
Public Relations (PR)
Job role:
Support Services

Education

High college of management and computer

June 2004

June 2004

High school or equivalent, BSC in management and computer

Egypt

DELS language school

June 2000

June 2000

High school or equivalent, school

Egypt

Skills

Indoor
Expert
Indoor
Expert
Administration
Expert
Administration
Expert
Education
Expert
Education
Expert
Banking
Expert
Banking
Expert
ACCOUNTS FOR
Intermediate
ACCOUNTS FOR
Intermediate
ASCP
Intermediate
ASCP
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CREDIT
Intermediate
CREDIT
Intermediate
FILING
Expert
FILING
Expert
FINANCE
Intermediate
FINANCE
Intermediate
MONTHLY SALES
Intermediate
MONTHLY SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES TARGETS
Intermediate
SALES TARGETS
Intermediate
SATISFACTION
Intermediate
SATISFACTION
Intermediate
Indoor
Expert
Indoor
Expert
Administration
Expert
Administration
Expert
Education
Expert
Education
Expert
CONSUMER ANALYTICS
Intermediate
CONSUMER ANALYTICS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Management
Intermediate
Management
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ECONOMIC DEVELOPMENT
Intermediate
ECONOMIC DEVELOPMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CONSUMER PROTECTION
Intermediate
CONSUMER PROTECTION
Intermediate
PERSONAL FINANCE
Intermediate
PERSONAL FINANCE
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate
SUSTAINABILITY INITIATIVES
Intermediate

Languages

Arabic

Expert

English

Expert

Hobbies and interests

football.
reading
Swimming,
football.
reading
Swimming,