Regional Working Capital & Credit Manager
Maersk Line For Shipping
Total years of experience :25 years, 11 Months
Scope: Egypt, Lebanon, Libya & Syria
Leading of 12 direct reports including freight cashiers and credit controllers across 3 branches in Egypt plus Libya & Syria through third party agents with following key responsibilities:
- Full responsibility of managing the role of Finance Customer Relationships including regular visits to the customers especially the VIP and credit customers.
- Ensure timely handling of customer escalations or Global Shared Service Centre escalation requests.
- Managing all the offshore activities for the receivables accounts related to Egypt cluster to our Global Shared Service Centre team in Manila (Philippines) within the global offshore projects OTF (One Team Finance) and Finance Transformation.
- Manage team of local callers, credit & risk team and visit team.
- Be the first point of contact with Sales and Customer teams to drive improved working capital performance in the cluster.
- Direct senior management focus onto areas that require working capital improvements, recommend means to change and drive DSO and DPO improvements.
- Responsible for due diligence and risk assessment processes for managing the customer credit in line with the corporate credit policies.
- Contribute to the improvement of invoice management procedures.
- Build strong customer relationships and customer satisfaction in invoicing.
- Be an active stakeholder of the invoice quality improvement / process improvement with our customers, driving implementation of invoicing improvement projects.
- Remote management for the Accounts Receivables in Libya & Syria through regular interaction with our 3rd party agents in these 2 counties to ensure timely collections with legal documentation.
- Ensure adequate controls of financial and timely, high quality operational processes are in place partly through the Control Dashboard.
- Identify and drive implementation of new or changed Finance processes and methods that can improve efficiency, accountability and visibility in the working capital areas especially the receivables accounts.
- Lead, coach and develop the department and the employees in order to increase engagement and efficiency.
Specific areas of my responsibility as Working Capital manager in Maersk Egypt:
- Reduce Overdue: Improve working capital by clearing ageing freight invoices and credit memos through close follow-up with customers (dunning letters) and internal teams (Customer Service and Sales) including follow-up on the disputed invoices.
- Business Continuity: Ensure personal development plans are updated for the team including progress reports towards realizing development goals and active monitoring of super users participation in online forums.
- Control Environment: Improve control framework across all areas under working capital for Egypt, Syria and Libya by partnering with the Cluster Controller to identify risk areas, raise employee awareness about control risks, conduct spot checks and provide recommendations.
- Finance Transformation Successful Implementation: Ensure One Team Finance offshore project and Finance Transformation project ended successfully for Egypt cluster through co-ordination with various stakeholders in that regard, i.e. Project manager, Global Shared Service Centre development manager and CFOM plus relevant parties involved in the various processes and arrange the needful change management to accommodate the new global finance strategy to give more empowerment for the Global Shared Service Centre team to handle the transactional tasks and free-up the hands for the local frontline employees for more important business finance responsibilities.
Major Achievements:
* Excellent management of Working Capital related issues in countries under my scope leading to the best ranking in the Mediterranean Region.
* Drive improvement of invoice quality further Green Belt project using the methodology for Lean & Six Sigma to reduce the waste in the process and improve the collections cycle.
Specific responsibilities for managing the Accounts Receivable:
- Design the processes for the Accounts Receivable to drive the performance for the freight cashiers and credit control to achieve the desired collection targets.
- Build and maintain close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments and maintain accurate records of all chasing activity.
- Maintaining Credit Control reports accuracy & fully analyzing Customer's financial liabilities.
- Respond to line manager for the special assignments and projects and facilitate the implementation within the Accounts Receivable team.
- Arrange the needful process to ensure the timely and accurate updates of the payments received from the customers for their invoices and establish the control environment and process for monitoring the quality of these postings in SAP system.
- Monitor the freight outstanding status for the cash & credit customers.
- Monitor the Detention & demurrage outstanding amounts.
- Monitor the DSO, ADL and Overdue results and ensures meeting the targets.
- Responsible for SAP system implementation and Customers Master Data configuration for the Accounts Receivable in Egypt, Lebanon, Libya & Syria.
- Act as SAP system Super -User and assist the end users in solving system issues
- Monitor the performance for the freight cashiers and credit controllers and ensure high productivity and efficiency
- Set the appropriate measurements to drive the performance and achieve the monthly and annual targets in DSO and Overdue.
Specific responsibilities for managing Treasury:
- Responsible of all the treasury tasks i.e. cash management of all in and outgoing cash to be done through the banks or the petty cash.
- Manage the relationships with the organization’s financial service providers; including banks, Maersk Group Treasury, and other stakeholders.
- Evaluate, develop and implement cash management systems to optimize efficiencies.
- Obtain cost leadership within the financial transactions by reducing bank charges and optimise the financial income from surplus funds.
- Arrange timely and accurate forecast for the cash in the banks.
- Manage the negotiations with the banks for time deposits rates and interests and arrange the needful control environment for handling block/unblock the time deposits creating effective process.
- Handle and follow-up the bank guarantees to be issued to the governmental authorities and the port terminals.
- Prepare bank reconciliations for the bank accounts.
- Ensure that daily collection reports are signed as checked and filed in accordance with the local and global processes.
- Act as Oracle system Super -User and assist the end users in solving system issues and extending my support to the other users in Mediterranean region.
Manage and responsible for all the financial activities in the branch including supervising the freight cashiers for collecting the due money from the customers and monitor the outstanding reports and arrange the needful actions to clear the old overdue amounts. Responsibility comprised several business units (Maersk Line, Safmarine Line, Maersk logistics).
Responsible for handling all the payments to the vendors, receiving the collections from the customers in the branch and doing the monthly bank reconciliation.
Responsible for handling all the payments to the vendors, receiving the collections from the customers in the branch and doing the monthly bank reconciliation.
URL removed due to policy violation. Please contact support for further information.