Ahmed Merchant

Working as a Business Analyst in the Big Data division of STC Bahrain, indulged in business requirement gathering activities and regular business walkthrough sessions with key stakeholders and technical teams around MENA Region.

Coordinating and driving teams, ensuring project alignment and deliverables.

Regularly connecting with key stakeholders from various business domains and synchronizing the technical teams to ensure the development, structuring, and delivery of analytical reporting based on new requirements shared by business
stakeholders.

Coordinating and driving teams, managing requests for analytical deliverables of stakeholders to measure business
growth and performance by getting customized dashboards and analytical reporting to measure data.

Able to drive successful UAT and demo sessions to international clients.

Working as a Business Analyst, indulged in business requirement gathering activities and regular business walkthrough sessions with key stakeholders and technical teams.


Working with client product owners to identify and managing changes to requirements.

Responsible for acquiring and structuring business requirements, and the scope of projects.

Coordinating with business and technical stakeholders, ensuring timely and collaborative deliverables

Coordinating and driving teams, ensuring project alignment and deliverables in a timely fashion.


Working as a Business Analyst in the Big Data division of STC Bahrain, indulged in business requirement gathering
activities, regular business walkthrough sessions with key stakeholders and technical teams around MENA Region.
.

Coordinating and Collaborating with C-Level Executives, stakeholders and technical teams at one on one basis regularly, serving as a bridge to add value ensuring timely development and delivery of analytical requests and big data system enhancements.

Leading and structuring STC BAHRAIN region wide KPI documentation, implementation and enhancements of the said KPIs in the systems for Big Data Analytics for STC Bahrain SME / Corporate Users with C-Level Execs

Regularly connecting with key stakeholders from various business domains and synchronizing the technical teams to ensure development, structuring and delivery of analytical reporting based on new requirements shared by business stakeholders.

Coordinating and driving teams, managing requests for analytical deliverables of stakeholders to measure business growth and performance by getting customized dashboards and analytical reporting to measure data.

Able to drive successful UAT and demo sessions to international clients.

Working as a Business Analyst, indulged in business requirement gathering activities and regular business
walkthrough sessions with key stake holders and technical teams.

Working with client product owners to identify, manage changes to requirements and make enhanced deliverables.

Responsible for acquiring and structuring business requirements, and scope of projects.

Coordinating with business and technical stakeholders, ensuring timely and collaborative deliverables.

● Undertook requirement gathering sessions on-site in Qatar with IT department stakeholders
for the development of an AI-powered chatbot for a remittance-based exchange house under
a prominent Qatari group.
● Proposed and documented use-cases for a voice- and chat-based avatar chatbot to optimize
user experience within the mobile application.
● Mapped user journeys and chatbot interactions to support transactions related to gold, forex,
travel cards, and international remittance.
● Ensured stakeholder alignment through regular workshops and documentation cycles aligned with Qatari regulatory expectations

Undertook requirement gathering sessions for the development of an AI Powered Chatbot for a remittance based exchange house that falls under the umbrella of Qatari Group of companies dealing in Gold Bars and Coins, Forex Sale/Purchase, Prepaid Travel Cards, Money Transfers, Foreign Remittance founded by a Qatari Business man operating since 1970s.

Documented requirements while syncing with Key Stakeholders in the IT department in Qatar On-site.

Proposed Use-Cases for the development and utilization of a Voice and Chat based Avatar chatbot for in-app activities to guide users for optimized user experience.


Collaboratively worked with stakeholders to understand the process flows and documented potential user journeys for customers utilizing the application with the interactive chatbot.


● Undertook requirement gathering sessions on-site in Qatar with IT department stakeholders
for the development of an AI-powered chatbot for a remittance-based exchange house under
a prominent Qatari group.
● Proposed and documented use-cases for a voice- and chat-based avatar chatbot to optimize
user experience within the mobile application.
● Mapped user journeys and chatbot interactions to support transactions related to gold, forex,
travel cards, and international remittance.
● Ensured stakeholder alignment through regular workshops and documentation cycles aligned
with Qatari regulatory expectations

Leading Presales teams and aligning activities including business proposal developments and project scopes

Becoming a bridge between clients and the development team.

Proposing and implementing efficiency strategies at the organization to improve IT Business Performance.

Coordinating and driving teams, ensuring project alignment and deliverables.

Working with client product owners to identify and manage changes to requirements.

Able to drive successful UAT and demo sessions to international clients.

Responsible for acquiring and structuring business requirements, and scope of projects.

Leading Presales teams and aligning activities including business proposal developments and project scopes.

Managing Projects through status meetings, weekly reports, identifying risks and tracking issues with key stake holders.

•Working as a Business Analyst, indulged in business requirement gathering activities and regular business walkthrough sessions with key stake holders and technical teams.

•Coordinating and driving teams, ensuring project alignment and deliverables.

•Working with client product owners to identify and managing changes to requirements.

•Able to drive successful UAT and demo sessions to international clients.

•Responsible for acquiring and structuring business requirements, and scope of projects.

•Leading Presales teams and aligning activities including business proposal developments and project scopes.

•Managing Project through status meetings, weekly reports, identifying risks and tracking issues with key stake holders.

•Ensuring development and deployment of custom-built solutions for clients based on requirements gathered in the business requirement gathering stage.

•Reviewing system solutions developed on both Dev and UAT environments of solutions built with a keen eye for detail and ensuring flawless delivery of projects.

•Testing developed solutions end-to-end with respect to business requirement.

•Formulating User Manuals to aid clients using the custom-built solutions developed and delivered.

•Understanding changing business needs and assessing the business impact of those changes, capturing, analyzing, documenting requirements and supporting the communication and delivery requirements with stakeholders.

•Using tools such as JIRA, and Azure Devops to manage and track project statuses through various stages of customized IT solution development.


Projects

•Business Analyst at Greenzone -Project (United Kingdom)

•Business Analyst at UCM Global-Automotive Claim Management Services- (United Kingdom)

Business Analyst at a Big Data and Data Analytics IT Company

-Business Analyst and Project Support to @STC Saudi Telecom Company KSA
(Kingdom of Saudi Arabia)

-Lead Business Analyst @ DUPM (UAE) -Department of Urban Planing and Municipalities -Abu Dhabi Project (United Arab Emirates)


-Lead Business Analyst @ Geo Pakistan -Enterprise Content Management & WorkFlow Automation Solution Project


Activities:-

-Practical understanding and on-going Hands-on Experience of using Business Intelligence and Analytical Dashboards on Power BI.

-Utilizing Realtime Big Data and Data Analytics for Business Decisions and enhancing understanding of the Relavent tools.

-Business Requirement Document Gathering

-Stakeholder Management and Leading Meetings

-Leading Requirement Gathering Sessions

-Story Boarding and formulating Wire Frames for software solutions based on clients requirements.

-Formulating User Stories

-Undertaking UAT of developed systems and solutions and Testing from the User Experience perspective.

-Leading Technical teams, ensuring development of projects and embedding of enhancements as per client requirements.

Working under the UX UI Team, Managing and auditing the E Commerce Platform, which is a Digital Market Place.Simultaneously Auditing the App to enhance the User Experience

-Managing and assisting Merchants to make their products visible and Go Live at AlfaMall E commerce platform

-Comparing and Contrasting offered sales deals at competitor Ecommerce Platforms, working with Merchants to enhance their product offerings and update the Alfamall Platform Regularly

-Working with Merchants to enhance their product offerings

-Working closely with Merchants, ensuring Products at the E-Store platform are uploaded accurately and complete with relevant information, and orders are fulfilled timely

-Reviewing and Updating the Alfamall ecommerce platform regularly

-Monitor to improve e-store metrics and performance of customer journeys by working closely with Developers to enhance User Experience of Customers