Mohamed abd elaal

• Progressed through six operational roles from Dispatcher to Operational Performance
Analyst, reflecting continuous career growth across Operations, Customer Experience,
Operational Excellence, and Business Performance.
• Partnered with Product and Technology teams to improve internal systems and mobile
applications.
• Prepared executive KPI dashboards, operational reports, and performance analysis to
support data-driven decision-making using Excel, Metabase, and basic SQL.
• Supported Operational Excellence through process optimization and root cause
analysis.
• Led cross-functional collaboration across Operations, Product, Technology, Finance,
Warehousing, and Customer Experience.
• Contributed to business expansion by supporting operational setup across Egypt and
Saudi Arabia, including regions, zones, clusters, and cities.

• Managed outsourced workforce operations for Amazon and Noon.
• Led recruitment, onboarding, deployment and payroll.

• Supervised daily warehouse and fulfillment operations.
• Led teams, distributed workloads, and monitored productivity.
• Prepared operational reports and tracked KPIs.
• Trained employees and managed attendance and performance.
• Maintained warehouse safety, organization, and process efficiency.

• Coordinated dispatch operations and shipment execution.

• Supported Souq.com bulk deliveries with DHL Egypt.

• Promoted from sorting operations to fleet coordination.

• Promoted from Sales Representative to Distribution Team Supervisor.