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ahmed mahmoud nour el deen, Sales Executive / Customer Service Agent

ahmed mahmoud nour el deen

Sales Executive / Customer Service Agent·NTAM (Accor Hotels Project)

Egypt

Bachelor's degree, Law

Work experience

Total years of experience: 12 years, 4 months

Sales Executive / Customer Service Agent

January 2024 - Present

NTAM (Accor Hotels Project)

Alexandria, Egypt

January 2024 - Present

• Providing high‑quality customer service and resolving issues
efficiently
Managing communication with international guests and ensuring
service standards

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Specialist / Complaints Department Manager

February 2020 - Present

MINDEV Marketing Consulting

Alexandria, Egypt

February 2020 - Present

• Enhancing customer experience and improving problem‑solving
workflow
Training and supervising the support team to meet KPIs

Company industry:
Call Centers & Customer Care Outsourcing

Branch Manager

January 2014 - December 2019

Patchi Chocolates

Dammam, Saudi Arabia

January 2014 - December 2019

Chocolate boutique specializing in high-quality products and customer
service
Managing all branch operations including staff, sales, and inventory


• Achieving sales targets and ensuring premium customer experience
Supervising stock control, merchandising, and daily store activities

Company industry:
Catering, Food Service, & Restaurant

Education

Alexandria University

June 2011

June 2011

Bachelor's degree, Law

Egypt

حقوق جامعة الاسكندرية

May 2011

May 2011

Bachelor's degree, law

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

ليسانس حقوق من جامعة الاسكندرية

Skills

Distribution Management
Expert
Distribution Management
Expert
مبيعات جملة وقطاعى
Expert
مبيعات جملة وقطاعى
Expert
eCRM
Expert
eCRM
Expert
Marketing
Expert
Marketing
Expert
Direct Sales
Expert
Direct Sales
Expert
استخدام الاوفس ( ورد واكسل)
Expert
استخدام الاوفس ( ورد واكسل)
Expert
استخدام الورد واكسل
Expert
استخدام الورد واكسل
Expert
ترتيب وصف الشوكولا
Expert
ترتيب وصف الشوكولا
Expert
ترتيب المعروضات
Expert
ترتيب المعروضات
Expert
تنسيق الاوان
Expert
تنسيق الاوان
Expert
solving problems
Expert
solving problems
Expert
Distribution Management
Expert
Distribution Management
Expert
مبيعات جملة وقطاعى
Expert
مبيعات جملة وقطاعى
Expert
eCRM
Expert
eCRM
Expert
Marketing
Expert
Marketing
Expert
Direct Sales
Expert
Direct Sales
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.


Languages

English
Expert

Memberships

نادى المحامين

41780

June 2011

Training and Certifications

Certifications
شهادة فى التحكيم الدولى
كلية الحقوق جامعة الاسكندرية
Jan 2009 - Jan 2009

Hobbies

  • • تنميه اللغه الانجليزيه. • الاطلاع على أحدث برامج الحاسب الالى. • القراءة والاطلاع