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ahmed mahmoud nour el deen, Sales Executive / Customer Service Agent

ahmed mahmoud nour el deen

Sales Executive / Customer Service Agent·NTAM (Accor Hotels Project)

Egypt

Bachelor's degree, Law

Work experience

Total years of experience: 12 years, 5 months

Sales Executive / Customer Service Agent

January 2024 - Present

NTAM (Accor Hotels Project)

Alexandria, Egypt

January 2024 - Present

• Providing high‑quality customer service and resolving issues
efficiently
Managing communication with international guests and ensuring
service standards

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Specialist / Complaints Department Manager

February 2020 - Present

MINDEV Marketing Consulting

Alexandria, Egypt

February 2020 - Present

• Enhancing customer experience and improving problem‑solving
workflow
Training and supervising the support team to meet KPIs

Company industry:
Call Centers & Customer Care Outsourcing

Branch Manager

January 2014 - December 2019

Patchi Chocolates

Dammam, Saudi Arabia

January 2014 - December 2019

Chocolate boutique specializing in high-quality products and customer
service
Managing all branch operations including staff, sales, and inventory


• Achieving sales targets and ensuring premium customer experience
Supervising stock control, merchandising, and daily store activities

Company industry:
Catering, Food Service, & Restaurant

Education

Alexandria University

June 2011

June 2011

Bachelor's degree, Law

Egypt

حقوق جامعة الاسكندرية

May 2011

May 2011

Bachelor's degree, law

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

ليسانس حقوق من جامعة الاسكندرية

Skills

Distribution Management

Expert

مبيعات جملة وقطاعى

Expert

eCRM

Expert

Marketing

Expert

Direct Sales

Expert

استخدام الاوفس ( ورد واكسل)

Expert

استخدام الورد واكسل

Expert

ترتيب وصف الشوكولا

Expert

ترتيب المعروضات

Expert

تنسيق الاوان

Expert

solving problems

Expert

Distribution Management

Expert

مبيعات جملة وقطاعى

Expert

eCRM

Expert

Marketing

Expert

Direct Sales

Expert

Social profiles

Languages

English

Expert

Memberships

نادى المحامين

41780

June 2011

Trainings and Certifications

Certifications

شهادة فى التحكيم الدولى

كلية الحقوق جامعة الاسكندرية

Jan 2009 - Jan 2009

Hobbies and interests

• تنميه اللغه الانجليزيه. • الاطلاع على أحدث برامج الحاسب الالى. • القراءة والاطلاع