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Natalie Hijazeen, customer service officer

Natalie Hijazeen

customer service officer·Jordan Ahli Bank

Jordan

Higher diploma, Human Resources

Work experience

Total years of experience: 4 years, 6 months

customer service officer

February 2022 - Present

Jordan Ahli Bank

Amman, Jordan

February 2022 - Present

Company industry:
Banking
Job role:
Banking

Customer service officer

January 2022 - Present

Jordan Ahli Bank

Amman, Jordan

January 2022 - Present

• Assisted customers with banking services and account inquiries.
• Maintained high standards of customer satisfaction.
• Resolved customer concerns efficiently.
• Managed daily transactions accurately.
• Worked closely with different departments.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Talal Abu-Ghazaleh International University

April 2024

April 2024

Higher diploma, Human Resources

Jordan

GPA (percentage): 85%

GPA (percentage): 85%

Talal Abu Ghazaleh Group

January 2024

January 2024

Higher diploma, Human Resources

Jordan

Al-Balqa` Applied University

April 2021

April 2021

Master's degree, Business Administration

Jordan

Alblqaa Applied university

January 2021

January 2021

Master's degree, Business Administration

Jordan

University of Jordan

January 2019

January 2019

Bachelor's degree, Spanish and English languages

Jordan

University of Jordan

January 2019

January 2019

Bachelor's degree, Spanish and English languages

Jordan

Skills

Computer skills

Expert

communication

Expert

solve problems

Expert

negotiations

Expert

BANKING SERVICES

Intermediate

BUSINESS ADMINISTRATION

Intermediate

COMMUNICATIONS

Intermediate

COST ACCOUNTING

Intermediate

CUSTOMER SERVICE

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

RESULTS FOCUSED

Intermediate

SALES

Intermediate

TEAM BUILDING

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Spanish

Expert

French

Intermediate

Training and Certifications

Certifications
Human Resources Management
Talal Abu Ghazaleh group
Jun 2025
Human Resources Management
Jan 2024

Hobbies and interests

*Technology
*Traveling
*Community Service
continuous Learning
Reading