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Ahmed Miled, Real Estate / Property Manager

Ahmed Miled

Real Estate / Property Manager·Saleh Abdulghani Almutawaa Estates

Kuwait

Bachelor's degree, Hotel And Restaurant Management

Work experience

Total years of experience: 20 years, 3 months

Real Estate / Property Manager

August 2022 - Present

Saleh Abdulghani Almutawaa Estates

Al Kuwait, Kuwait

August 2022 - Present

Supervise and manage shopping mall operations, incl. property management, tenant management, customer service, and contract services such as Facility management, cleaning, security, maintenance, etc.
-Ensuring smooth day-to-day functioning of the shopping mall, facilitating a suitable environment for retailers' business activity and a pleasant shopping environment for customers
Ensuring processes are kept up to the highest quality standards to meet all tenant and customer requirements. -Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration, and customer service -Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the mall's tenants.
-Maintain a strong working relationship with all critical Municipal Emergency services, including Police, Civil Defense, and Fire & Para Medic Services.
-Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the general public.
-Manage tenant shops' operational compliance (i.e., shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, contractual lease penalties, as required
-Ensure all operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
-Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the Mall.
-Implement a cost-cutting program with planned targets and improve efficiencies in all operational areas. -Maintain high-quality property standards through daily checks and periodic preventive maintenance

Company industry:
Real Estate
Job role:
Hospitality and Tourism

Manager Of Operations

September 2021 - July 2022

KMFF Holding Group

Al Kuwait, Kuwait

September 2021 - July 2022

Assisting in the foundation phase of the new company and managing all aspects related to the new venue flagship pre-opening phase, from Kitchen planning and following up with the architect regarding the interior design details to have the optimal operational friendly layouts and set up in the FOH and Coffee bar area and Kitchen Area.
Overviewing the procurement of all branch merchandise (Kitchen machinery & equipment, Furniture, Tableware, glassware, kitchen equipment, etc.) Following up with the landlord management.
Screening, interviewing, hiring all candidates, following up with HR regarding their entire deployment process to Kuwait from A to Z.
Working on the menu planning, engineering with the Executive Chef, Working on the Standards Operating procedures...
Following up with all departments, PRO, Market ting dept.
Philippines Embassy Job Order Submission, Overseas Hiring agencies, Suppliers, and Stakeholders.
Report directly to the CEO & owner.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Head Of Operations

August 2019 - April 2021

AlBahar Group - NOX Culinary

Al Kuwait, Kuwait

August 2019 - April 2021

Head of Operations of ZO Bakery (feat CAF Specialty Coffee) ZO was crafted by LORENZO (the first and most famous Italian Casual dining Restaurant in Kuwait, Founded in 1993)
Operations and Business/Product Development. (Bakery, Pastry, Chocolate, and Specialty Coffee Concept)
Also assisting in our two "ZO Eatery" Italian Casual Dining Restaurants
Hiring, training, and building a team.
Generating Standard operating procedures.
Overseeing the quality control and assurance.
Controlling the business cost from all its aspects ( food & non-food materials, FOH & BOH staff, locations Rent, etc..)
Food products development...
Overseeing the “FMCG” Category sales & distribution of frozen DIY Items in Grocery locations such as Coops and Hypermarkets.
Overseeing the Food Orders delivery platforms such as Talabat, Carriage, Deliveroo, and Lorenzo website through Zelda dashboard.
Overseeing the Delivery process and logistics.
Managing the warehouses effectively.
ManagingCommunicating effectively with the Central production Kitchen. Conducting orientation, training, coaching, developing appraisal and managing

Sales staff in execution of daily tasks.
Measuring and maximizing sales performance daily by reference to class sales reports from a year prior on the same day to increase profit. Overseeing compliance of staff with established company policies and standards, such as safekeeping of petty cash and property, personnel practices, security, sales, record-keeping, procedures and legal (Iqama) and medical certification (Baladiya)
Overseeing compliance of the Shops with government policies and licenses. Ensuring the highest levels of customer service and satisfaction.
Conducting weekly meetings with the Finance, HR, Marketing, and Operations department managers.
Effectively delegate tasks and assignments to Branches Managers, Chefs & Sous-Chefs.
Conducting Branches Audit and controlling shops inventory and performing branches' Pare level for effective wastage management.
Continuously conducting extensive market research and analysis.
Working closely with the Executive Chef in product development and Menu engineering and betterment.
Forecasting all products and allocating Special Public Holidays and Festive Season ones.
Sales action planning and business strategies implementation.

Key achievements:

1- Re-authored the company’s Standards Operating Procedures. (Restaurants & Central Production Kitchen).

2- Effectively managed and drastically decreased the wastage and the cost by applying a strict Pare level and revamping the baking, storage, and food processes.

3- Train and develop the personal for the new better customer experience & satisfaction.

4- Re-engineered the entire food items menu by working closely with the production team and the executive Chef on food products development.

5- Managed to introduce the all-new DIY frozen food items for the FMCG sector (Cooperation Societies & Hypermarkets) in a very tight deadline during the pandemic lockdown in April 2020.

6- Managed to eliminate food products' non-consistency by putting in place strict food quality control, testing, and assurance in the CPK and the restaurants.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

F&B Operations & Business Developement Consultant

August 2018 - August 2019

Self employed

Al Kuwait, Kuwait

August 2018 - August 2019

I work independently with small and medium F&B companies, whether it's a Start up or already established ones, by helping them set up or/and improve their Business through guiding, coaching, assisting, orienting, training, business Development, sales actions and strategic planning, sales & indoor Marketing, waste Management, P& L, S.O.Ps etc..

Company industry:
Catering, Food Service, & Restaurant
Job role:
Consulting

Operations & Training Manager

April 2016 - July 2018

LaBaguette "Since 1983" Company

Hawali, Kuwait

April 2016 - July 2018

Assisting to the overall Operations of the entire Company's Branches.
In charge of the training of the entire company’ sales personnel.
Directly in charge of the Salmiya Area Branches.
Conducting orientation, training, coaching, developing, appraisal and managing sales staff in execution of daily tasks.
Measuring and maximizing sales performance on a daily basis by reference to
class sales reports from year prior on same day.
Overseeing compliance of staff with established company policies and standards, such as safekeeping of petty cash and property, personnel practices, security, sales, record keeping, procedures and legal and medical certification. Overseeing compliance of the Shops with government policies and licenses.
Help solving problems that affect the shops' services efficiency & productivity.
Ensuring highest levels of customer service and satisfaction.
Special Orders suggesting, consulting, coordinating and following up with the Executive chef, Factory decoration section & Production Manager for weddings, Birthdays and Catering events.
Effectively delegating tasks and assignments to All Branches’ in Charge.
Facilitating proper communication between Top management, production and Sales personnel. Food safety checking and quality control performing.
Conducting Branches Audit and controlling shops inventories.
Developing and emphasizing indoor marketing techniques through New/Slow moving products Sampling & Continuously conducting extensive market research and analysis. Wastage Monitoring and Management.
Forecasting and allocating all Company Products for Public Holidays and All Festive Seasons. Sales action planning and business strategies implementation. Any Other related tasks to business are assigned from time to time.

Company industry:
Food & Beverage Production
Job role:
Management

Sales Manager

February 2012 - February 2016

Mr Baker Group

Al Kuwait, Kuwait

February 2012 - February 2016

in Charge of the entire Branch's operation including Staff checking, coaching, training, food safety and quality control, shop inventory, indoor marketing, wastage management, sales action plans, products forecasting, allocation, ordering, etc..

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Store Manager

October 2010 - February 2012

Al Sayer Franchising Company : Caribou Coffe Middle East

Al Kuwait, Kuwait

October 2010 - February 2012

In charge of the entire Store operations, including Staff checking, training, coaching, appraisal, quality control and food safety, inventory and wastage management, indoor marketing and customer satisfaction etc..

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

P.A. to The Chairman

October 2009 - July 2010

Hamad Al Wazzan Group

Al Kuwait, Kuwait

October 2009 - July 2010

Being the first point of contact between the Chairman / MD and all the rest of companies' group managers, Directors, partners and the corporate seniors' executives, dealing with the outgoing and incoming mail. Answering phone calls promptly. Welcoming the Chairman's Office visitors and VIPs especially (Foreign and Local Royal Families members, Chairmen, CEOs MDs and GMs..etc..) . Arranging flight bookings, appointments and meetings, outside business dinners and corporate galas.
Retaining existing clients by providing an efficient and effective service at all times and developing a closer working relationship to gain trust and confidence to promote business.
Bringing in new vacancies for the section and the branch by initiating sales calls, research and networking. By cooperating with the Human Resources Manager and reporting to the MD, responsibility for the Corporate Head Office overall recruitment process from sourcing, screening, and selection of candidates.
Conducting CV searches, short listing and interviewing candidates to determine if they are suitable for any current openings or for retention on the section database for the future. And also some other different related tasks assigned by the MD.

Company industry:
Other Business Support Services
Job role:
Management

Guest Relations Supervisor

June 2008 - October 2009

Emaar Hospitality Group - the Adress Hotels & Resorts *****

United Arab Emirates

June 2008 - October 2009

Opening Team Member

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Supervisor

April 2005 - May 2005

Marhaba Hotels & Resorts Chain *****

Tunisia

April 2005 - May 2005

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Receptionist

June 2002 - January 2005

Various Hotel Companies ****

Tunisia

June 2002 - January 2005

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Arab International Academy

December 2021

December 2021

Bachelor's degree, Hotel And Restaurant Management

United States

GPA (percentage): 67%

GPA (percentage): 67%

BBA - Bachelor’s of Business Adminstration Hotel & Restaurant Management Speciality

Institut des Hautes Études Touristiques El Kantaoui

November 2003

November 2003

Diploma, Hospitality - Hosting / Room Division

Tunisia

GPA (rating): Excellent

GPA (rating): Excellent

BTS Diploma - Superior Professional Technician Patent

Skills

Business Operations Management
Expert
Business Operations Management
Expert
Strategic Thinking
Expert
Strategic Thinking
Expert
Cost Control
Expert
Cost Control
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Team Building
Expert
Team Building
Expert
people management
Expert
people management
Expert
restaurants
Expert
restaurants
Expert
Computer literate, Detective-like skill,
Expert
Computer literate, Detective-like skill,
Expert
mobile
Expert
mobile
Expert
quotations
Expert
quotations
Expert
Sales & Profit Driven, Detail-oriented, Guest-Focused, Team Building & Management
Expert
Sales & Profit Driven, Detail-oriented, Guest-Focused, Team Building & Management
Expert
quality assurance
Expert
quality assurance
Expert
soft skills
Expert
soft skills
Expert
restaurant marketing
Expert
restaurant marketing
Expert
team building
Expert
team building
Expert
event management
Expert
event management
Expert
event planning
Expert
event planning
Expert
opera
Expert
opera
Expert
micros
Expert
micros
Expert
marketing operations
Expert
marketing operations
Expert
sales coordination
Expert
sales coordination
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
negotiation
Expert
negotiation
Expert
market research
Expert
market research
Expert
purchasing
Expert
purchasing
Expert
planning
Expert
planning
Expert
team management
Expert
team management
Expert
marketing
Expert
marketing
Expert
materials
Expert
materials
Expert
restaurants management
Expert
restaurants management
Expert
staff training
Expert
staff training
Expert
operations management
Expert
operations management
Expert
order
Expert
order
Expert
marketing management
Expert
marketing management
Expert
pre opening
Expert
pre opening
Expert
menu development
Expert
menu development
Expert
Accounts Payable
Expert
Accounts Payable
Expert
Accounts Receivable
Expert
Accounts Receivable
Expert
Time Management
Expert
Time Management
Expert
Auditing
Expert
Auditing
Expert
marketing strategy
Expert
marketing strategy
Expert
operations training
Expert
operations training
Expert
multi unit
Expert
multi unit
Expert
retail
Expert
retail
Expert
logistics
Expert
logistics
Expert
procurement
Expert
procurement
Expert
supply chain management
Expert
supply chain management
Expert
key account management
Expert
key account management
Expert
merchandising
Expert
merchandising
Expert
marketing research
Expert
marketing research
Expert
accounting
Expert
accounting
Expert
teamwork
Expert
teamwork
Expert
team leadership
Expert
team leadership
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
tourism
Expert
tourism
Expert
minutes
Expert
minutes
Expert
office management
Expert
office management
Expert
Real Estate
Expert
Real Estate
Expert
management consulting
Expert
management consulting
Expert
pre sales
Expert
pre sales
Expert
pre sales consultancy
Expert
pre sales consultancy
Expert
legal consulting
Expert
legal consulting
Expert
Leasing
Expert
Leasing
Expert
Live Events
Expert
Live Events
Expert
Major Events
Expert
Major Events
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Property Management
Expert
Property Management
Expert
Asset Management
Expert
Asset Management
Expert

Languages

English
Expert
French
Native Speaker
Arabic
Native Speaker

Training and Certifications

Training
English Language Proficiency
Bourguiba School
Sep 2003

Hobbies

  • Watching Documenteries, walking, going to the cinema, internet surfing..