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Ahmed Mufeed, Help Desk Support

Ahmed Mufeed

Help Desk Support·Awan Group

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 5 months

Help Desk Support

January 2021 - Present

Awan Group

Saudi Arabia

January 2021 - Present

- Provide timely technical support to end-users via phone, email, and in-person, resolving hardware and software issues.
-Seting up and configuring new hardware and software, ensuring smooth operation for users.
-Diagnose and troubleshoot network connectivity problems, printer issues, and software glitches.
-Document all support requests and solutions in the helpdesk ticketing system.
-Assist in the deployment and maintenance of IT equipment and software.
-Collaborate with the IT team to implement system upgrades and improvements.
-Train new employees on IT procedures and best practices.
Company industry:
Real Estate
Job role:
Information Technology

Education

Sudan University Of Science And Technology

July 2017

July 2017

Bachelor's degree, Computer Science

Sudan

GPA (point): 2.74 out of 4

GPA (point): 2.74 out of 4

Bachelors of Communication and Information System from Faculty of Computer Science.
View attachment

Skills

Troubleshooting
Expert
Troubleshooting
Expert
Computers
Expert
Computers
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Networks
Expert
Networks
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
TECHNICAL ASSISTANCE
Expert
TECHNICAL ASSISTANCE
Expert
ACTIVE DIRECTORY
Beginner
ACTIVE DIRECTORY
Beginner
CALL CENTERS
Beginner
CALL CENTERS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
TROUBLESHOOTING (PROBLEM SOLVING)
Beginner
TROUBLESHOOTING (PROBLEM SOLVING)
Beginner
WINDOWS SERVERS
Beginner
WINDOWS SERVERS
Beginner

Social profiles

Languages

Arabic

Native Speaker

Hobbies and interests

Reading