أحمد مفيد

- Provide timely technical support to end-users via phone, email, and in-person, resolving hardware and software issues.
-Seting up and configuring new hardware and software, ensuring smooth operation for users.
-Diagnose and troubleshoot network connectivity problems, printer issues, and software glitches.
-Document all support requests and solutions in the helpdesk ticketing system.
-Assist in the deployment and maintenance of IT equipment and software.
-Collaborate with the IT team to implement system upgrades and improvements.
-Train new employees on IT procedures and best practices.