IT delivery manager
L'OREAL
مجموع سنوات الخبرة :21 years, 3 أشهر
NASAPMENA Cloud Delivery Manager
Jan 2023 - Present
LOREAL, Shanghai
Driving the project delivery with collaboration in 23 entities IT teams and global IT team.
Driving MSPs and vendor to deliver projects by following L’Oreal demand management process, tracking and driving project deliverables in a timely fashion with the proper level of quality.
Handling ITSM processes ( service requests, Incidents, Change management, CMDB, SLA, etc.. ) using ServiceNow.
Collaborating with regional demand manager to improve the demand lifecycle management with the collaboration of global IT.
Managing DR Drills for Tier 1 applications.
Working with infra operation manager to deliver the service improvement project. Working with demand manager on weekly and monthly project reporting to ensure clear visibility, to be shared with L’Oréal stakeholders and managing the risks properly.
Driving project feedback satisfaction rate improvement.
Collaborating with infrastructure enterprise and network teams (within some other global managed service line owner), to manage user escalation and to expedite the issues during the project phase.
Driving the project delivery with collaboration in 23 entities IT teams and global IT team. Driving MSPs and vendor to deliver projects by following LOreal demand management process, tracking and driving project deliverables in a timely fashion with the proper level of quality. Handling ITSM processes ( service requests, Incidents, Change management, CMDB, SLA, etc.. ) using ServiceNow. Collaborating with regional demand manager to improve the demand lifecycle management with the collaboration of global IT. Managing DR Drills for Tier 1 applications. Working with infra operation manager to deliver the service improvement project. Working with demand manager on weekly and monthly project reporting to ensure clear visibility, to be shared with LOréal stakeholders and managing the risks properly. Driving project feedback satisfaction rate improvement. Collaborating with infrastructure enterprise and network teams (within some other global managed service line owner), to manage user escalation and to expedite the issues during the project phase.
Define the IT strategy for the entity in line with the business strategy and the IT Group policies. Develop IT vision/mission, roadmaps and policies including security and quality. Define and review KPIs, metrics and SLAs and oversee performance. Guarantee the proper functioning of the IT operations and the quality of the services provided to the users of his entity by seeking continuous improvement. Ensure the staff optimization and the development of strategic capabilities. Ensure the overall scalability, and sustainability of the global IT landscape for the entity. Develop IT master plan and translate it into an annual plan with milestones and IT budget, Manage / support all business projects related to IT (Finance, Supply chain, Digital). Manage / support all projects related to IT (Infrastructure). Manage strategic suppliers / vendors (Technical, Commercial and Legal aspects). Follow-up / Manage Security requests / issues.
IT Manager
Dec 2017 - Dec 2022
LOREAL, Cairo
Define the IT strategy for the entity in line with the business strategy and the IT Group policies.
Develop IT vision/mission, roadmaps and policies including security and quality. Define and review KPIs, metrics and SLAs and oversee performance.
Guarantee the proper functioning of the IT operations and the quality of the services provided to the users of his entity by seeking continuous improvement. Ensure the staff optimization and the development of strategic capabilities. Ensure the overall scalability, and sustainability of the global IT landscape for the entity.
Develop IT master plan and translate it into an annual plan with milestones and IT budget,
Manage / support all business projects related to IT (Finance, Supply chain, Digital).
Manage / support all projects related to IT (Infrastructure).
Manage strategic suppliers / vendors (Technical, Commercial and Legal aspects). Follow-up / Manage Security requests / issues.
Bachelor's Degree in Accounting
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