احمد  عبد القادر, customer care

احمد عبد القادر

customer care

Vodafone UK

البلد
مصر - الإسكندرية
التعليم
بكالوريوس, Good
الخبرات
17 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 0 أشهر

customer care في Vodafone UK
  • مصر - الإسكندرية
  • أشغل هذه الوظيفة منذ نوفمبر 2017

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Telesales في Emerging media pulse UK
  • مصر - الإسكندرية
  • مايو 2017 إلى سبتمبر 2017

calling customer who are intrested to get a new handset with a discounted package

explore with customer his needs

offer the customer the best deal for handset contract as car phone warehouse related to vodafone UK, three & T Mobile UK

fill the order forum with the customer by navigate system

close the deal

up selling other services

English customer service في sutherland global service
  • مصر - الإسكندرية
  • يونيو 2016 إلى مارس 2017

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

financial advisor في Gulf insurance Group
  • مصر - الإسكندرية
  • مارس 2015 إلى مارس 2016

Meeting clients to obtain data about their financial resources, needs and to discuss any existing coverage inside the company
discuss with customer and explore his needs, open account to customer and record his personal details for policy and advise customer which best offer to him or his family, close the deal, achieve my target

Sales mananger في HADER TEXTILE
  • مصر - الإسكندرية
  • يوليو 2008 إلى يونيو 2014

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Ensure smooth and efficient receiving process of items/shipments

sales في H&M
  • مصر - الإسكندرية
  • يونيو 2007 إلى سبتمبر 2008

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers'

sales Representative في ADIDAS
  • مصر - الإسكندرية
  • يونيو 2006 إلى يوليو 2007

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standardsProvide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requestsEnsure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards Handle cash register and transactions with the customers in an effective and accurate manner as required Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations

الخلفية التعليمية

بكالوريوس, Good
  • في facutly of arts department of media devison & meeting
  • مايو 2010

Studying in the Faculty of Arts, Department of Media Division, typically involves a curriculum focused on developing skills and knowledge related to various forms of media such as television, film, radio, print, and digital media. The courses may cover topics such as media theory, media production, media history, media ethics, media law, and media business. Meetings may also be a common part of the academic experience in this department, as students may collaborate on group projects or participate in discussions related to their coursework. These meetings may be held with professors, classmates, or professionals in the media industry as guest speakers. Overall, the goal of studying in this department is to prepare students for careers in media-related fields or to pursue further academic study in the field.

Specialties & Skills

Telecommunications Sales
Textiles
Telemarketing
Customer Service
Marketing
microsoft office
Auto cad 2d
insurance
textile
customer care
Outbound
Teamwork
Time Management
Operation
Translation
Problem Solving
Call Center
Customer Service
Data Entry
Negotiation
Purchasing
Outlook
Telemarketing

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.


فيس بوك
فيس بوك
facebook.com/A.shamyy

انستغرام
انستغرام
instagram.com/actoo

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Development skills after filed (تدريب)
معهد التدريب:
gulf insurance group
تاريخ الدورة:
July 2015
المدة:
12 ساعة
insurance training (تدريب)
معهد التدريب:
gulf insurance group
تاريخ الدورة:
March 2015
المدة:
126 ساعة
achievement certification (الشهادة)
تاريخ الدورة:
August 2018
achievement certification (الشهادة)
تاريخ الدورة:
August 2018
experience certificate (الشهادة)
تاريخ الدورة:
March 2017
business development expert (الشهادة)
تاريخ الدورة:
October 2016
basic G.I.S (الشهادة)
تاريخ الدورة:
August 2013
Autocad 2D (الشهادة)
تاريخ الدورة:
June 2013

الهوايات

  • football , fishing , camping , reading , movies , technology , internet