Business Development Manager
Elsewedy Electric
Total des années d'expérience :18 years, 0 Mois
• Negotiating with customers, suppliers & manufacturers globally.
• Attend global/local conferences, trade association & Exhibitions to represent company portfolio, build network & promote new product lines.
• Monitors weekly Sales KPI’s with the Managing Directors/Country regional directors.
• Evaluate team performance to identify areas requiring improvement.
• Pursuing new business opportunities.
• Building & managing relationships with stakeholders.
• Drives each sales team member towards expected quarterly & annual sales objectives.
• Monitoring the progress of projects.
• Global market study & research.
• Overseeing the performance of the commercial team.
• Monitoring & controlling budgeting expenses.
• Identifying & managing commercial risks.
• Supports the development of Sales prospects pipeline.
• Motivates the sales team, resolves conflicts, removes barriers & provides recognition in the pursuit & achievement of sales revenue & profitability.
• Reviews various sales reports & sales activity reports.
• Regular follow-up with our manufacturer subsidiaries operations & sales support team.
• Work with the commercial managing director in setting annual targets & budgetary plan for the commercial department.
• Inspires & influences internal stakeholders, experts & other resources not under direct control, helping to remove obstacles & aiming goals achievements.
• P&L Management.
• Managing department’s annual CAPEX & OPEX.
• Maintaining fruitful relationships with existing/New customers.
• sets priorities to achieve goals & meet operational deadlines.
• Problems handling & managing multiple priorities.
• Understand customer business/objectives & link my company solutions to achieve them.
• Set the strategy & right tactics required for account management.
• Locates or proposes potential business deals by contacting potential partners; discovering & exploring opportunities.
• Closes new business deals by coordinating requirements, developing & negotiating contracts, integrating contract requirements with business operations.
• Present new products, services & enhance existing relationships.
• Work with technical staff & other internal colleagues to meet customer needs.
• Attending conferences, meetings, account reviews & industry events.
• Building strong customer relationships & leading an on-site staff of 32 people towards maximum potential.
• Meeting with clients to find out their requirements.
• Drives team towards expected market penetration & customer satisfaction levels.
• Discussing, drafting, reviewing and negotiating the terms of business contracts, SLA “Service Level Agreement” and SOW “Statement of Work”
• Achievement of profit targets through efficient business development practices and Profit & Loss management.
• Handle all the negotiations aspects with the customers.
• Compare annuity & cost.
• Ensure revenue, cost & profitability meets Xerox management expectations.
• Developing service Plans/Strategies in the managed key accounts within diversified industries such as (Telecommunication, Banking, Pharmaceutical, Petroleum, Tourism, Constructors, Educational, Audit, Textiles, Information Technology & Finance).
• Excellent knowledge of information technology industry within multinational organizations.
• Ability to collaborate across a large matrix organization.
• Design & implement diverse processes to smoothen the daily operations.
• Handling most of wide format accounts. PSG (printing system group) & OSG (office system group).
• Leading an emirate team to visit & negotiate with customers face to face across the whole UAE.
• Preparing customer settlement plans & negotiating payment terms.
• Liaised with other departments regarding customer complaints & requests.
• Making sure customers pay as per their due monthly payments on time.
• Maintain all paperwork & systems input functions.
• Providing customers an easy way of payments by guiding them to the methods of payments like the CDM, Teller, banking transfers or any global remittance.
• Expert knowledge of outlook, PowerPoint, word, excel types, composing letters, memos, reports, presentation material & dealing with all issues.
• Represent daily point-of contact for customer requests/inquiries on different operations in person.
• Receive & record customers order, prepare transaction documents, verify customer’s signature, balance checking, place hold on fund, determine way of settlement.
• Handle relationship with the new & less complex individual accounts by senior account officer (where terms have been established & procedure call followed).
• Maintain & develop cross-selling transactions though cultivation of accounts relationships by maintain personal contacts with individuals though business calls & cross selling.
• Develop new business from prospect customer though the utilization of all services of the bank & augment services in the ones already established.
• Compile & analyze customer needs, prepare loan application (new, renewal/modification) & also provides adequate technical advices.
• Review & maintain load files systematically, including loan documentation, agreements, commitments, historical data, memoranda, supporting documents, ID’s, Investigation report, correspondence, news clipping & other miscellaneous forms.
• May assemble credit investigation required by loan cases.
• Received training course in Anti-Money Laundering, KYC & Wealth Management.
• Working on round shifts as International customer service representative for a 3G telecommunication company which is the second in the UAE (du).
• Responsible in handling customer’s inquiries for line Activation & Deactivation
• Using new software systems like CRM applications, 3G system, Siebel, BSCS & e-serve systems.
• Responsible for the work flow & call scenarios for monitoring criteria & to improve service quality provided to customers.
• Resolve customer's complaints/technical issues.
• Handling outbound & inbound calls from suppliers.
• Participate & support the marketing department with monthly analysis which refers to the power of selling to go through the limitation of products.
Business Administrations - Major Accounting
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