AHMED MOHAMED ABD EL-HAFIZ

Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
Translate information to the appropriate codes
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
Perform emergency medical dispatch and crisis intervention services
Ask vital questions and provide pre-arrival instructions for emergency medical calls
Monitor and operate a radio console and computer equipment
Receive and respond to a variety of emergency and non-emergency services and complaints
Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Dispatch and coordinate the responses of public safety agencies
Identify appropriate number and type of equipment or apparatus to dispatch
Enters and modifies information into local, state and national computer databases
Monitor and respond to a variety of technical systems and alarms

Receiving emergency and non-emergency calls and record significant information
Addressing problems and requests by transmitting information or providing solutions
Receiving and dispatching orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of customer service operation.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.

dealing with different companies inside and outside Egypt to fulfil our foreign customer need from a to z throw mails and calls and on field operation

oversee all aspects of vehicle management, including safety, training and finance. assign tasks to employees, track shipments and deliveries and coordinate safety training for employees. In addition, continually monitor the transportation department's efficiency and performance and look for ways to improve productivity, reduce errors,