Eman Fikry, customer service officer

Eman Fikry

customer service officer

ALSALAM INTERNATIONAL HOSPITAL

Location
Kuwait - Al Kuwait
Education
Diploma, English
Experience
19 years, 3 Months

Share My Profile

Block User


Work Experience

Total years of experience :19 years, 3 Months

customer service officer at ALSALAM INTERNATIONAL HOSPITAL
  • Kuwait - Al Kuwait
  • My current job since May 2010

My responsibility is to carry on all the tasks of arranging patient appointments, preparing there medical files, operations arrangements and medical reports.
As a customer service representative my basic role is to ensure a high standard of customer service which should exceed the customers expectations, and handle all patient's complaints.

purser flight attendant at yemen airways
  • Yemen
  • May 2004 to July 2009

As a flight attendant my basic job was to ensure the safety and security of passengers, and as team work we help each other to achieve career goals, while providing out standing customer service.
As a purser flight attendant my responsibility was to have the overall responsibility to the aircraft commander for the conduct, co-ordination and performance of the cabin operations and safety duties in addition to oversee the work of the other attendants aboard the aircraft, while performing most of the same duties.

Education

Diploma, English
  • at faculy of arts, English department
  • May 2003

Specialties & Skills

Client Co ordination
General Office Duties
Team Management
Customer Service
Public Relations
Creative Skills
Microsoft Office software & the Internet
 Skill to communicate, delegate, and motivate discipline within the team.
 Talented and multi-skilled individual with many superior attributes.
 Excellent communications, presentations and negotiation skills.
 Good leadership and management skills.

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

egyptian scout organization
  • leading scout
  • June 2002

Training and Certifications

icdl certificate (Certificate)
Date Attended:
August 2009
Valid Until:
November 2009

Hobbies

  • travelling, swimming and play music