IT Manager
SUNRISE Resorts & Cruises
Total years of experience :12 years, 2 Months
IT Manager @ SUNRISE White Hills & Meraki Sharm Elsheikh
-Information Technology Manager with full Responsibilities on Data center & servers - Software & hardware troubleshooting - CCTV -PABX- WiFi- PCs- printers - Light Current - TV stations ..... etc
Full time - IT Manger
Hands on all information technology affairs in the company
* Assistance & Replacement for the IT Manager.
*Manage information technology and computer systems.
*Plan, organize, control and evaluate IT and electronic data operations.
*Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
*Develop Risk Management Frameworks and systems.
*Prepare disaster Recovery site plans, testing plans and testing scripts.
*Design, develop, implement and coordinate systems, policies and procedures.
*Ensure security of data, network access and backup systems.
*Act in alignment with user needs and system functionality to contribute to organizational policy.
*Identify problematic areas and implement strategic solutions in time.
*Audit systems and assess their outcomes.
*Preserve assets, information security and control structures.
*Handle annual budget and ensure cost effectiveness.
*Enterprise Systems Planning.
* Network administration & development such as installing, maintaining and supporting computer communication networks for LAN & WLAN ( routers - switches - Access points -IP camera- TCP/IP - Cabling ).
* Security Camera Project Installation - Troubleshooting - Supervision.
* Wireless (Wi-Fi) Network Project Installation - Troubleshooting - Supervision.
* Provide desktop support to all employee including hardware/software/ or OS problems.
* Respond to requests for technical assistance in person, via phone, electronically.
* Work with other Service Desk analysts and PC Techs. to understand workstation support needs.
* Resolve calls that have been escalated to local techs. in the help-desk ticketing system.
* Assume primary responsibility for client's PC support.
* Provide hands-on and remote controlled PC support services.
* Provide expertise on support services when requested by peers and clients.
# Server Administration in our Hotel:
* Exchange server.. suite 8 ( Fidelio ) server .. domain server .. kaspersky server .. File Server .. GSC Sys.. Online Interfaces .. Onity (Door locks Keys) Sys. .. Shylock Sys. .. Firewall (FortiGate 90D)... Payroll Sys. .. Invoices .. Intarnet .. E-Signature .. ALa-Cart Restaurants Reservation Sys.
* Sun Systems ( Sun & Vision ) Installation - Troubleshooting - Supervision.
* SST Systems ( Solution & Attendance ) Installation - Troubleshooting - Supervision.
* MS windows (XP - win 7 - Win 8 -Win10 ) installation & troubleshooting - Supervision.
* MS windows (server 2003 -server 2008 - Server 2012) installation & troubleshooting - Supervision.
* Kaspersky antivirus Server ( Installation - Configuration - Troubleshooting - Supervision).
* MS Office 2007-2010-2013 Installation - Troubleshooting - Supervision.
* MS Outlook ( configuration - troubleshooting )
* Hardware installation & troubleshooting
* Wireless Network installation & troubleshooting
* office facilities: Printers(Xerox - HP ), Scanner, Fax, PA-BX, Access control and CCTV
* Staff training to make optimal use of computers as part of work ( windows"7-8-10" - Office 2007-2010-2013 )
-Computer PC Maintenance
- Network Developer & administrator
- ICDL
- Trainer
Faculty off electronic engineering - monofya university - 2009 Department of computer science & Engineering Information Technology ( IT ) Engineer
