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تم إلغاء حظر المستخدم بنجاح
أحمد محمد ياسين, Sales Supervisor Indoor

أحمد محمد ياسين

Sales Supervisor Indoor·Senfineco Oil Car Services Group (OMAN)

الإمارات العربية المتحدة

بكالوريوس, MIS

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 1 أشهر

Sales Supervisor Indoor

ديسمبر 2024 - ديسمبر 2025

Senfineco Oil Car Services Group (OMAN)

مسقط، عمان

ديسمبر 2024 - ديسمبر 2025

Supervise daily sales operations and front-line staff.
Set sales targets and ensure team performance meets or exceeds goals.
Handle key customer accounts and resolve complaints professionally.
Train staff on products, services, and customer service standards.
Prepare sales reports and monitor performance metrics.
Support marketing campaigns and promotions to boost revenue
مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم

Sales Customer Service & Sales Supervisor Indoor

يناير 2023 - ديسمبر 2024

Union Star Company

المنامة، البحرين

يناير 2023 - ديسمبر 2024

Led and trained the customer service and sales team, ensuring high- performance and service quality.
Marketing Advertising Strategies
Technical Support Troubleshooting
STRENGTHS
Planned and executed marketing and advertising initiatives to enhance brand visibility and drive sales.
Managed customer service operations, ensuring prompt and effective resolution of customer inquiries, sales and complaints.
Developed and implemented customer service strategies to improve
overall client satisfaction.
A Sales Expertise:
Skilled in upselling and cross-selling techniques to enhance revenue and improve customer retention.
Boosted average customer ratings by 30% by implementing a new feedback collection system
مجال الشركة:
البناء والتشييد

Sales and Customer Service

يناير 2022 - يناير 2023

STC Company

المنامة، البحرين

يناير 2022 - يناير 2023

Supervised customer service representatives, providing coaching and support to improve service efficiency.
• Handled customer escalations, ensuring issues were resolved in a timely and professional manner.
• Assisted in developing sales strategies to drive customer retention and business growth.
• Conducted regular performance reviews and training sessions for team members.
• Achieved a 25% increase in cross-selling service plans by implementing targeted training sessions.
مجال الشركة:
الاتصالات والشبكات

Assistant Customer Service Manager

يناير 2019 - يناير 2022

STYKEY Company

اسطنبول، تركيا

يناير 2019 - يناير 2022

high-quality service delivery and customer satisfaction.
• Developed and implemented customer service policies, procedures, and standards to improve efficiency and effectiveness.
• Monitored customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
• Led and trained the customer service and sales team, ensuring high performance and service quality.
• Increased sales closure rate by 30% after implementing new sales techniques.
Senior Contact Centre
مجال الشركة:
الشحن

Senior Contact Centre Executive & Technical Support

يناير 2015 - ديسمبر 2018

K-O-N-E Middle East

دبي، الإمارات العربية المتحدة

يناير 2015 - ديسمبر 2018

• Provided technical support and assistance to customers, troubleshooting
issues and resolving technical problems.
• Managed contact center operations, including call handling, escalations,
and performance monitoring.
• Trained and coached team members to enhance their technical skills and
improve service delivery.
مجال الشركة:
البناء والتشييد

Senior Contact Centre & Sales Team Leader

يناير 2012 - يناير 2015

Aramex Company

دبي، الإمارات العربية المتحدة

يناير 2012 - يناير 2015

• Led a team of customer service representatives, overseeing inbound and
outbound call activities to ensure quality and productivity.
• Developed and implemented training programs to enhance team
members product knowledge and customer service skills.
• Monitored team performance and implemented performance
improvement plans as needed.
مجال الشركة:
الشحن

Contact Center Agent

يناير 2009 - يناير 2011

Abu Dhabi TV Network

دبي، الإمارات العربية المتحدة

يناير 2009 - يناير 2011

• Handled inbound and outbound calls from customers, providing
information, resolving inquiries, and addressing concerns.
• Maintained accurate records of customer interactions and transactions in
the CRM system.
• Demonstrated excellent communication skills and professionalism in all
customer interactions.
• Provided professional and efficient customer support.
مجال الشركة:
الإنتاج الإعلامي

التعليم

Delta International Academy

أغسطس 2008

أغسطس 2008

بكالوريوس، MIS

مصر

Ahmed Ibn Hanbal Secondary School

يناير 2004

يناير 2004

الثانوية العامة أو ما يعادلها، Genral

الإمارات العربية المتحدة

Skills

Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Customer Support
Expert
Customer Support
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Global HR
Expert
Global HR
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
AVAYA
Expert
AVAYA
Expert
CISCO
Expert
CISCO
Expert
COM
Expert
COM
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
E-COMMERCE
Expert
E-COMMERCE
Expert
EMAIL
Expert
EMAIL
Expert
HP
Expert
HP
Expert
Indoor
Expert
Indoor
Expert
Feedback
Expert
Feedback
Expert
Management
Expert
Management
Expert
Presenter
Expert
Presenter
Expert
ADVERTISING CAMPAIGNS
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التركية

متمرّس

التدريب و الشهادات

الشهادات
Customer Service & Management

الهوايات والاهتمامات

sports

gym , reading.