ahmed mohsen

• Airport duty supervisor - co-ordinating the arrivals and departures of clients and ensuring the smooth transition for transfer. Management of visa sales. Management of between 1 and 3 junior colleagues.
• Tour Guide - Senior tour guide for a variety of trips ranging from city tours to mountain hikes to safari and boat trips
• Facilitation of team meetings and active contribution to business improvement
• General office administration

front desk agent
duties:
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

2013 worked as a receptionist at Long champs hotel in cairo