Ahmed Mohsen Abdrabu Osman

System Admin at Dammam Factory For Metal Products

• Saudi Arabia - Dammam
• My current job since February 2022

System AdministratorSystem Administrator
Dammam Factory for Metal Products · Full-timeDammam Factory for Metal Products · Full-time
Feb 2022 - Present · 1 yr 3 mosFeb 2022 - Present · 1 yr 3 mos
Dammam, Eastern, Saudi Arabia · On-siteDammam, Eastern, Saudi Arabia · On-site
-Manage and configure *Zoho-Creator* based on cloud system.
-Issued CCC (Cybersecurity compliance certificate by complying with all controls under “A. General
Requirements” sections in “Third Party Cybersecurity (CS) Standard (SACS-002)”. This includes: Install and
configure AD - Install and configure Trend Micro (worry-Free) -Trend Micro (End Point &Workload
Security) - Install and configuer ManageEngine Patch Manager Plus.
-Administrate our company system *Zoho-Creator* based on cloud.
-Provide IT Supporting end users.
-Office 365
-Monitoring SQL server.
-Printers/Pc's/laptop/Wi-Fi troubleshooting.

IT Officer at Ammadi Group Ltd. Co

• Uganda - Kampala
• October 2019 to December 2021

Managing collections and customer sales reports using SoftOne system.
• publish sales budget and troubleshoot system problems
• fix and troubleshoot general computers issues
• troubleshoot printer software issues
• Train company users on how to deal with the company system, including
MS Office training
• Solve Excel/Word Software problems
• Troubleshoot Outlook problems
• Create and maintain users accounts and password managing using C-Panel
and adding and resetting users’ passwords to domain.

IT Help Desk Support at Egyption Airline

• Sudan - Khartoum
• January 2017 to September 2017

• Fix and troubleshoot Windows issues
• Maintained software and hardware administrative oversight
• Rebuilt and fixed network infrastructure
• Organized cables and rack server
• Configured IP PBX Server
• Configure Grand Stream IP telephone

IT Technical Support at Taqa Arabia

• Egypt - Cairo
• April 2015 to May 2016

• Installed and configured Windows 7 and Windows8
• Joined PCs to company domain
• Configured Outlook Mailbox Troubleshooting hardware and software problems
• Maintained printer server and printer network

IT Technical support at Accor

• Egypt - Cairo
• June 2014 to April 2015

• Provided tele-troubleshooting support to customer technical issues.
Troubleshooting customers of Phone.

IT Help Desk Support at ISI Academy

• Egypt - Cairo
• February 2013 to December 2013

• Fix and troubleshoot Windows issues
• Maintained software and hardware administrative oversight

Telesales Agent at Netone international

• Egypt - Cairo
• February 2012 to October 2012

Customer Service Representative at Wasla outsource company

• Egypt - Cairo
• March 2011 to January 2012

Customer Care