accountant
Abu Arida Constriction
Total des années d'expérience :17 years, 10 Mois
liaising with clients and providing financial information and advice
reviewing the company's systems and analyzing risk
performing tests to check financial information and systems
maintaining accounting records and preparing
account and management information
advising clients on business transactions
counseling clients on areas of business improvement, or dealing with insolvency;
detecting and preventing fraud (forensic accounting)
managing junior colleagues
Organizing workflow requests to meet the cut off times set by the Qatar Central Bank for all internal bank transfers and clearing requests.
Scrutinizing and processing cheques through the Electronic Clearing Cheques (ECC)system.
Providing feedback on daily processed chequesto the Head of the Department, based on periodic departmental audit guidelines and improving work processed accordingly.
Maximizing efficiency and accuracy on largevolume transactions with minimal errors.
Full compliance to QCB guidelines and regulations in clearing operations in a timelymanner
Closing branches' daily balance of inward cheques clearing/closing entries of the assigned branches.
December 2008 - present: Company Industry: Customer Service
Job Role: Customer Service
Call Center Executive
Doha bank customers in Qatar, UAE and Kuwait
Responsibilities
• Deliver personalized service over the telephone to customer on various banking product, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customer's needs and provide appropriate solution and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customer to achieve customer satisfaction.
• Solicit customer's feedback and identify problem trends for improvement actions.
• Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
June 2006 - Oct 2008
ANSAR Mall, Dubai
Position Held: I.T.
Job Description: Responsible for the Mall Product Cycle, including (receiving products, classifying, coding & displaying the product items) and also Creating and Administrating Work Networks.
July 2006: Modern Academy Maadi, Egypt Bachelor's degree/higher diploma, Business Administration (Major) Accounting