Principal Engineer
Dell
Total years of experience :15 years, 6 Months
- Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
- Provide problem determination / problem source Identification.
- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).
- Collaborate with other support centers and business units to provide seamless problem resolution.
o Second level support for all company infrastructure services of Microsoft technology and other technologies in all company branches.
o Managing nearly 43 ESX/ESXi Hosts and 450 VMs configured in HA/DRS clusters using VMware vCenter server4.1.
o Full administration for company servers virtualized using Microsoft Hyper-V 2012.
o Administrating & Maintaining the Exchange 2010 Environment active - active site.
o Installation, configuration, and administration windows server Active Directory.
o Managing DNS, DHCP, WSUS and File Servers on all sites and domains.
o Manage VM backup & restore using Veeam backup & replication.
o Full administration (Software and Hardware) of nearly 300 Physical servers and 450 virtual servers Distributed over remote sites.
o Managing and maintaining Exchange Server 2010 backup using Symantec Backup Exec 2010 R3.
o Administrating & Maintaining Symantec Endpoint protection.
o Managing & operating CISCO routers & switches.
o Troubleshooting network connectivity (routing, switching ) between company branches.
o Monitoring almost IT infrastructure via Zenoss.
o Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams.
o Performing a preventive maintenance on some network devices “Routers & Switches ”.
o Handle Request For Service and Standard Changes related to the systems and infrastructure on the below devices:
1. E-Mail logging through Symantec Messaging Gateway.
2. Managing and operating Bluecoat Proxy for end user internet access.
3. Managing and operating Cisco ASA Firewall(through ASDM) providing our core network the desired security protection.
4. Handling requests for Active directory users accounts, domain groups & Shared folders.
5. Managing Epygi IP PBX & Gateway devices.
o Investigating & troubleshooting application - windows & Network issues, solving if within scope or escalating to L2 if not.
o Handling requests for Active directory users accounts, domain groups & Shared folders.
o E-Mail logging through Symantec Messaging Gateway.
o Ensuring service provided quality to meet SLM.
o Use BMC Remedy ticketing system to handle user tickets.