Business Process Analyst
Dubai Customs
Total years of experience :24 years, 4 Months
Leveraged strengths in cost by saving 37% of the average annual cost for 49 processes and reduce the average processing time by 25% to decrease the work load by 47% for internal staff.
Developed 40% of the process improvements reviewed till 2013, by fulfilling ISO 9001/2008 requirements and redesigning, setting KPI’s for more than 90 of the enterprise.
Solved more than 20% of the problems discovered by performing root cause analysis to increase the processes maturity level by 30 Points In Dubai Government Excellence program (DGEP) 2012.
Resolved 50% of gaps for Egypt customs proposal. Then assumed a lead role for migrating data from 40+ existing applications to proposed solution, also lead in capturing detailed business and technical requirements during initiation phase.
Assumed a lead role in gap analysis for Jordan customs proposal to close 20% of gaps, closed more than 20 technical questions during visit to customer, and effectively diverted more than 30 questions to be closed by technical team.
Improved the retrieval techniques to improve the response-rates between 6% to 8% of the actual wait time for 2 million history records in ORASCOM Telecom Egypt database.
Assumed a lead role in capturing detailed business and technical requirements for (Djezzy Algeria) to scan 3 Million documents into database, and successfully retrieving them on request.
Served as primary consultant for FileNET customers by successfully supporting more than 40 solutions by applying upgrades, batches, add new modules, generate reports, bug fixes, and training.
Instructor in the following tracks and manage students graduation projects.
IBM Data Warehouse Track
Relational Database Design
Relational Database implementation using (DB2 UDB V 7.1)
Data Warehouse Modeling and Implementation
DB2 OLAP Server
IBM Programming Track
The software professional’s introduction to object technology(OOP).
Java programming fundamentals.
Building database Client applications using JDBC 2.0.
Active server pages (ASP).
IBM fundamentals Track
MS. Windows 2000’s fundamentals & administration.
MS. Windows 2000’s server administration.
Internet fundamentals.
Web page authoring fundamentals (HTML).
Network fundamentals.
IBM Business & Management Track
Principles of marketing Management.
Project management.
E-business & E-commerce fundamentals.
Technology used:
Visio, VSS, SQL Server 2000, Custom Tag Libraries, Java EE, JSP/Servlets, EJB, XML, XSL, PL/SQL, Java, DB2, HTML. CMS-systems, OO-Databases
Worked as a web developer in www.airfare.com this site lets users to customize there vacations by selecting the preferred package items like Flights, Hotels and Cars then makes the online booking.
I used to Build the COM Component that manage the system and Integrating it with AirFare System.
Technology used:
VB6.0, XML, XSL, Visio, VSS, SQL Server 2000, Custom Tag Libraries, COM, CMS-systems, OO-Databases
An Interactive desktop application with for fincial, HR, Logistics packages, this appliaction is used in some factories instead of Oracle Finance HR and ERP in egypt
Contribution:
Share in gathering the requirements creating vision document
Share in design & analysis.
Implementation
Creating TAPI application to record the telepnone numbers of customers with Id recognition, this tool needs hardware interfacing with the switch Unit parallel Port.
Technology used:
VC6.0, Setup project, MS Access, C++, Java, CORBA, Win32, Embedded-real-time.
Biomedical Engineering