Head of sales and partnerships
sokna
Total years of experience :15 years, 4 Months
Revenue Generation Strategy:
▪ Develop and execute a comprehensive sales plan aligned with SOKNA's business objectives.
▪ Personally drive the execution of sales strategies, including prospecting, negotiating, and closing deals.
▪ Identify new business opportunities and recommend strategies for growth.
▪ Conduct market research and analysis to enhance sales effectiveness.
Call Center Operations:
▪ Oversee 24/7 call center operations to ensure optimal performance and customer satisfaction.
▪ Personally engage with customer inquiries and escalations when needed. ▪ Monitor key performance indicators (KPIs) and implement agent training programs.
▪ Enhance product knowledge, train the sales team and improve customer service. Business
Development and Partnerships:
▪ Cultivate strategic partnerships with B2B channels to expand SOKNA’s business.
▪ Personally lead negotiations and establish mutually beneficial relationships.
▪ Collaborate with cross-functional teams to leverage partner resources.
Sales Team Leadership:
▪ Build, lead, and motivate a high-performing sales team.
▪ Set targets, monitor performance, and provide hands-on coaching for sales excellence.
▪ Personally engage in training and development programs for skill enhancement.
Sales Analysis and Reporting:
▪ Analyze sales data to identify trends, evaluate performance, and forecast targets.
▪ Personally prepare regular reports and presentations for senior management.
▪ Recommend strategies based on sales analysis to optimize revenue generation.
Implemented a comprehensive sales plan by managing 3 team members to meet business objectives for account acquisition, revenue, and profit margins. ▪ Leveraged KPI data to increase sales and improve account management strategies. ▪ Researched market trends and competitor performance to inform strategy. ▪ Used technology to build successful sales pipelines, manage prospects and run reports. ▪ Handled performance management and compensation decisions to recognize and motivate employees. ▪ Selected, developed, and deployed staff to meet territory objectives. ▪ Increased revenue by developing customer relationships, leading to substantial sales growth. ▪ Developed new accounts skillfully and penetrated new territories by following a sales strategy based on an in-depth understanding of current market conditions, opportunities, and competitor threats. ▪ Assisted in training new sales consultants, including methods for building and managing a sales pipeline. ▪ Delegated work and assignments, giving clear direction and verifying execution. Built sales strategies to support the corporate vision and plans for growth. ▪ Created and implemented departmental objectives and drove performance to meet KPIs for each quarter.
Develops and executes a strategy for discovering and securing new business opportunities. ▪ Develop negotiation strategies by evaluating risks and potentials. ▪ Assess potential third part clients in terms of income potential and mission fit. ▪ Evaluates, determines, and realizes quarterly business growth goals. ▪ Represents the company at trade organizations, on committees, and during board meetings, when necessary. ▪ Creates a business development database to evaluate performance and organize client and prospective client information. ▪ Fosters beneficial relationships with business partners, potential clients, and business. contacts to attract new business and enhance the organization’s reputation. ▪ Closes new business deals by developing and negotiating contracts.
The purpose of this job is to handle day to day sales activities in an efficient and
timely manner achieving high level of customer satisfaction. The job holders are also
responsible for having direct interaction with current and potential customers
making inquiries or seeking information on products
Job Description:
- Deal with current customers and respond to sales inquiries/complaints via phone
calls/ e-mails / website / customer visits efficiently and effectively in line with
established policies and procedures to ensure customer satisfaction and increase
customer loyalty to WE Data.
- Acquire new customers and search for new leads to increase sales and hence
revenues.
- Ensure customers/VIP customers are aware of full range of WE DATA
services/products/offers/renewals which may be relevant to their needs in order to
increase sales and customer satisfaction.
- Maintain good relationship with customers to ensure business continuity and
growth.
- Interacts with senior sales executives and sales supervisors/account
managers/section heads, keeping them informed of relevant inquiries and providing
back up and administrative support to ensure efficiency of sales operations
- Ensure accurate completion of all sales related administrative details for efficiency
- Coordinate with billing involved departments to finalize the customer’s payment on
the system.
- Update sales leads and sales forecasts information on the sales application to ensure
accuracy of information at all times.
major : Accounting Grade : Fair