Helpdesk and Support Division Manager
Arabian Food Supplies
Total years of experience :17 years, 10 Months
• Designed and implemented various systems to include desktops, laptops, servers, network equipment, CCTV system, UPS, fiber and cat 6 cables, and software applications on head office and all restaurants.
• Coordinated, and implemented network security solutions to protect data, software, and hardware.
• Engaged in installing, managing and maintaining Windows Server 2003, 2008, 2012 infrastructure, active directory, domains, and sites.
• Identified problematic areas and implemented strategic solutions in time.
• Managed implementation, administration, and troubleshooting of Google apps
• Worked closely with the senior management to propose improvements to the business infrastructure.
• Manage IBM Fiber storage DS4700, HS21 IBM servers, Raid and racks, Cisco L2/L3 Switches 520, Catalyst C3560, Cisco wireless AP, Cisco Meraki AP Mikrotik routerboard & Firewall Cloud Core 1016, 2011 and 2011iL.
• Handled company's operational requirements related to information technology. Managed the company's data and implemented up-to-date solutions across the IT infrastructure.
• Associated with Microsoft virtualization (Hyper-V & vSphere) implementing and design
• Conducted software packaging implementation like antivirus, Backups, WSUS, Helpdesk and any required software upgrade and update.
• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Full support (AlohaTS, ISP, Delivery system and Helpdesk application).
• Planning and undertaking scheduled maintenance upgrades
• Troubleshooting, diagnosing and solving computer software and hardware faults
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Handle support calls from restaurants during business hours.
• Investigating, diagnosing and solving computer software and hardware faults
• Planning and undertaking scheduled maintenance upgrades
• Investigating, diagnosing and solving computer software and hardware faults
• Full support (AlohaTS, ISP, Delivery system and Helpdesk application)
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Handle support calls from restaurants during business hours
• Investigating, diagnosing and solving computer software and hardware faults